Changelog
Follow all system updates and improvements
Follow all system updates and improvements
???? Fixed — Reassigning a request now also works on approval lanes that had been waiting a long time, and the system tells you honestly if there was nothing to reassign instead of showing a false success. A reassignment also survives the request being revised and resubmitted.
???? Deviation Forms honour active delegations — When an approver hands their stage to a stand-in for a date range, Pending Deviation Forms and the Endorse / Recommend / Approve actions move to that stand-in only. The person who delegated no longer sees or acts on those items while the window is active, matching how change-request approvals already work.
???? Create Amenity Booking Flow — When staff create an amenity booking, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the booking.
✨ Improved — The Parcel Dashboard now shows the Tower for each recent parcel so staff can see which building a package belongs to at a glance.
???? New — When assigning or reassigning an approver, you can now pick which approval lane the person will take, and the activity history records who the request was handed to.
???? Changed — Contact number fields on permit requests now accept numbers only (an international "+" prefix is allowed); letters and other characters are rejected as you type and on submission.
???? Create Service Request Flow — When staff create a service request, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the request.
✨ Customer Accounts — The directory now shows a Customer Phone column next to the email, so you can see each person's phone number without opening their profile.
???? Customer Accounts — Added an Export button to download the full details of Unit Owners and Residents as a spreadsheet. Owners and Residents export to separate files, and the Residents export can be limited to a single resident type. Each file uses the very same columns as the import template, so an exported file can be brought back in through the import screen without any changes.
✨ Improved — The Parcel Dashboard now includes a filter panel for recent parcels (tracking, recipient, Tower, delivery company, and status), and the Parcel List filter panel adds Tower as a filter option alongside the existing column on that screen.
???? Export owners and residents — From the Customer Accounts screen you can now export all Unit Owner and Resident details to a spreadsheet. Owners and Residents download as separate files, the Residents export can be narrowed to a single resident type, and each file matches its import template exactly — so an exported file can be edited and imported straight back in. Exports respect each staff member's owner and resident permissions and only include the customers they are allowed to see.
✨ Improved — The Visitors Dashboard, Visitor List, and Admin Visitors List now show a Tower column before Unit Visited, and you can filter visitors by Tower on the list screens.
???? Fixed — Reassigning a request now also works on approval lanes that had been waiting a long time, and the system tells you honestly if there was nothing to reassign instead of showing a false success. A reassignment also survives the request being revised and resubmitted.
???? Deviation Forms honour active delegations — When an approver hands their stage to a stand-in for a date range, Pending Deviation Forms and the Endorse / Recommend / Approve actions move to that stand-in only. The person who delegated no longer sees or acts on those items while the window is active, matching how change-request approvals already work.
???? Create Amenity Booking Flow — When staff create an amenity booking, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the booking.
✨ Improved — The Parcel Dashboard now shows the Tower for each recent parcel so staff can see which building a package belongs to at a glance.
???? New — When assigning or reassigning an approver, you can now pick which approval lane the person will take, and the activity history records who the request was handed to.
???? Changed — Contact number fields on permit requests now accept numbers only (an international "+" prefix is allowed); letters and other characters are rejected as you type and on submission.
???? Create Service Request Flow — When staff create a service request, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the request.
✨ Customer Accounts — The directory now shows a Customer Phone column next to the email, so you can see each person's phone number without opening their profile.
???? Customer Accounts — Added an Export button to download the full details of Unit Owners and Residents as a spreadsheet. Owners and Residents export to separate files, and the Residents export can be limited to a single resident type. Each file uses the very same columns as the import template, so an exported file can be brought back in through the import screen without any changes.
✨ Improved — The Parcel Dashboard now includes a filter panel for recent parcels (tracking, recipient, Tower, delivery company, and status), and the Parcel List filter panel adds Tower as a filter option alongside the existing column on that screen.
???? Work order PDF location layout — Location details on work order PDFs now show Building and Floor on the first row, and Department and Room on the second row. The previous Site field (company name) was removed from this section.
✨ Improved — On the Tasks list, the date filter can now use the completed date in addition to created date and due date.
???? Custom fields on work order PDFs — Work order PDFs now include the custom fields filled in on the task, shown after the checklist section. Table-style fields print as full-width tables.
???? Table / Matrix custom fields — When creating a custom field you can now pick the new "Table / Matrix" type: give the table a title, choose how many columns and rows it has, name each column, make each column a text box or a dropdown list, and optionally allow people to add extra rows while filling it in. The table appears everywhere regular custom fields do — forms, detail screens, lists, the client portal and printed documents.
???? Fixed — Custom task reports now show asset name, ENS tag, and asset status when those details are linked to the work order, including maintenance-linked tasks.
???? Work order PDF location layout — Location details on work order PDFs now show Building and Floor on the first row, and Department and Room on the second row. The previous Site field (company name) was removed from this section.
✨ Improved — On the Tasks list, the date filter can now use the completed date in addition to created date and due date.
???? Custom fields on work order PDFs — Work order PDFs now include the custom fields filled in on the task, shown after the checklist section. Table-style fields print as full-width tables.
???? Table / Matrix custom fields — When creating a custom field you can now pick the new "Table / Matrix" type: give the table a title, choose how many columns and rows it has, name each column, make each column a text box or a dropdown list, and optionally allow people to add extra rows while filling it in. The table appears everywhere regular custom fields do — forms, detail screens, lists, the client portal and printed documents.
???? Fixed — Custom task reports now show asset name, ENS tag, and asset status when those details are linked to the work order, including maintenance-linked tasks.
???? Fixed — Custom task reports now show asset name, ENS tag, and asset status when those details are linked to the work order, including maintenance-linked tasks.
✨ Improved — On the Tasks list, the date filter can now use the completed date in addition to created date and due date.
???? Declining to endorse now stops the Deviation Form — When the Operations Manager / Brand Head selects "No" on their endorsement, the Deviation Form is now returned to the Property Manager for correction instead of moving on to the next approver.
???? Pending Deviation Forms respects staff permissions — Approvers who were given the OM/AD, Brand Head, or RegCom Head approval rights on their staff profile now see the matching Deviation Forms in the Approval Queue Pending list, not only when those rights come from their role. The person who submitted a form still does not see their own item in the queue.
???? Pending Deviation Forms in the Approval Queue — Approvers now see a "Pending Deviation Forms" list on the Approval Queue showing every Deviation Form waiting for their stage, so a routed deviation can be reached and acted on straight from the queue instead of only from inside its document. Opening one from the list takes the approver directly to the form.
???? Fixed — Location Type no longer blank on the Ticket and Maintenance reports. Many tickets and maintenance work orders showed an empty Location Type (and blank Floor/Space and Room/Lot), and on the Ticket Location chart those were miscounted under "Other". Each item now reads its location exactly the way it was entered — customer-unit locations from the building/unit records and common-area locations from the facility locations — so it shows the correct Customer Area or Common Area type with its floor and room. Items with no location entered still show a dash, as expected.
???? Empty Regulatory Compliance lists no longer break the page — When the change-request list or the Pending Deviation Forms list has no items (or only one of the two lists has items), the page loads cleanly without a browser console error.
???? Declining to endorse now stops the Deviation Form — When the Operations Manager / Brand Head selects "No" on their endorsement, the Deviation Form is now returned to the Property Manager for correction instead of moving on to the next approver.
???? Pending Deviation Forms respects staff permissions — Approvers who were given the OM/AD, Brand Head, or RegCom Head approval rights on their staff profile now see the matching Deviation Forms in the Approval Queue Pending list, not only when those rights come from their role. The person who submitted a form still does not see their own item in the queue.
???? Pending Deviation Forms in the Approval Queue — Approvers now see a "Pending Deviation Forms" list on the Approval Queue showing every Deviation Form waiting for their stage, so a routed deviation can be reached and acted on straight from the queue instead of only from inside its document. Opening one from the list takes the approver directly to the form.
???? Fixed — Location Type no longer blank on the Ticket and Maintenance reports. Many tickets and maintenance work orders showed an empty Location Type (and blank Floor/Space and Room/Lot), and on the Ticket Location chart those were miscounted under "Other". Each item now reads its location exactly the way it was entered — customer-unit locations from the building/unit records and common-area locations from the facility locations — so it shows the correct Customer Area or Common Area type with its floor and room. Items with no location entered still show a dash, as expected.
???? Empty Regulatory Compliance lists no longer break the page — When the change-request list or the Pending Deviation Forms list has no items (or only one of the two lists has items), the page loads cleanly without a browser console error.
???? Portuguese quick guides removed from Training — Training guides now show only the English content; the short Portuguese summary at the bottom of each guide is no longer displayed.
???? Portuguese quick guides removed from Training — Training guides now show only the English content; the short Portuguese summary at the bottom of each guide is no longer displayed.
✨ Support Tickets table aligned with facility layout — The Support Tickets list in the customer portal now shows Ticket No., Date Reported, Building, Floor, Room, Description, Job Category, Status, Name of Requestor, and Last Reply, matching the standard requestor view.
✨ Support Tickets table aligned with facility layout — The Support Tickets list in the customer portal now shows Ticket No., Date Reported, Building, Floor, Room, Description, Job Category, Status, Name of Requestor, and Last Reply, matching the standard requestor view.
???? Customer Accounts — The customer name in the directory now shows the corporate name for company accounts and the contact’s first and last name for individual accounts.
✨ Documents list and Kanban simplified — The Property Code column and card field were removed from the Documents list and Kanban board.