Changelog
Follow all system updates and improvements
Follow all system updates and improvements
???? Single role-based approval chain — The document approval chain is now one global, role-based path — Approver 1 (OM/AD), Approver 2 (Brand Head), then Final Validator (RegCom Head) — and the right people are notified automatically based on the role they hold, instead of the chain being configured per document type. The approval-chain settings now show this fixed path read-only.
✨ Improved — The Red Flag Report can now also include items that are waiting on action but don't have a due date — pending amenity/service requests, parcels awaiting pickup, and visitors awaiting approval — grouped by how long they've been waiting. This overlay is off by default and can be switched on.
???? Imports never send the property notice — Made certain that owner and resident imports never send the "new property available" email — not even for people who already exist in the platform directory. The notice is now sent exclusively when the account is activated.
???? Task Type on new tasks — When creating a new task, the Task Type list now offers only Corrective Maintenance, Planned Maintenance, Self-Assessment, and Others. Types from records converted from other modules remain available when applicable.
???? New — You can now set up your escalation chain directly on the Hierarchy screen: each level (Property Manager/Owner, Operations Manager, Associate Director, Director, President, and Subject-Matter Expert) shows who is assigned, and you can add a staff member with a searchable picker or remove one — so escalations route to the right people without any behind-the-scenes setup.
???? Fixed — The escalation rules screen and the activity log now show friendly names everywhere — the rule list no longer shows internal codes, and the activity log shows the staff member's name instead of a number and a plain-English run status. The Red Flag Report is also now reliably available as a ready-to-use source in Reporting Studio on existing setups.
SLA Pass/Fail — Tasks and Tickets now show whether each completed item met its deadline (Pass), missed it (Failed), or is not yet applicable (N/A). Available as a column and as a filter on both the Tasks and Tickets screens.
✨ Improved — The Red Flag Report now names the level each item has reached (Property Manager, Director, President…) instead of a short code, and a long-standing defective item now reads "Over 90 days overdue" instead of a code.
???? Service Configuration Save — Fixed an issue where saving a service stopped working after Multiple Reservations was set to No, because a hidden quantity field was still blocking the form from submitting.
???? Clearer compliance statuses and colours — Documents now read For Review, Pending, and Valid instead of the previous wording, and a closed document's badge is now black. The compliance colour palette was tidied to six clear colours.
???? Closing older documents now matches by name — Approving a document now automatically closes older documents that share the same name (instead of the same category), so approving a renewal closes the earlier version with the same name. The match is exact (case-sensitive) and applies across the whole property.
???? Visitors List — Unit Visited — Fixed the visitors list and admin visitors list so the Unit Visited column now shows the specific unit being visited (its unit, block, and floor) instead of the resident or owner's name.
???? New Deviation Form — The Deviation Form now captures the full request: the document details (date requested, permit/document, expiry, property), the reason for the yellow tag (Developer, LGU, Board's Decision, Management, Service Providers, or Other), a written justification with evidence attachments, and four sign-off blocks for the Property Manager, Operation Manager/Brand Head, SBU Head, and MFM — including the Endorsed Yes/No decision — plus a printable PDF for the audit file.
???? Property notice no longer sent at import — Importing an owner or resident no longer sends the "new property available" email right away. Even when that person already exists in the platform directory, the notice is now held until they finish activating their account.
???? Approval roles renamed — The three Regulatory Compliance approval steps now read as OM/AD (Operations Manager / Area Director), Brand Head, and RegCom Head, matching the approved naming standard, and the approval queue shows the role at each step.
???? Fixed — Reports and logs now show friendly names instead of internal codes — for example "Work Orders", "Defective Equipment", "90 days overdue" and "Setting updated" — across the dashboard, the Red Flag Report, the activity log and spreadsheet exports, in both English and Portuguese. Also fixed the Red Flag Report not appearing in the sidebar on systems using the curated menu; it is now added automatically while still letting you move or remove it, and fixed an error that could occur when mobile push alerts were switched on.
???? Fixed — On the Hierarchy screen, the staff search picker's list was cut off inside its column and couldn't be read; it now opens as a full overlay so you can see and choose staff.
✨ Improved — The "Load sample data" option now also fills in example scheduled-run history and example regulatory/permit red flags, so a new setup can explore the Scheduled Run Log and the regulatory items on the Red Flag Report without waiting for live activity.
???? Single role-based approval chain — The document approval chain is now one global, role-based path — Approver 1 (OM/AD), Approver 2 (Brand Head), then Final Validator (RegCom Head) — and the right people are notified automatically based on the role they hold, instead of the chain being configured per document type. The approval-chain settings now show this fixed path read-only.
✨ Improved — The Red Flag Report can now also include items that are waiting on action but don't have a due date — pending amenity/service requests, parcels awaiting pickup, and visitors awaiting approval — grouped by how long they've been waiting. This overlay is off by default and can be switched on.
???? Imports never send the property notice — Made certain that owner and resident imports never send the "new property available" email — not even for people who already exist in the platform directory. The notice is now sent exclusively when the account is activated.
???? Task Type on new tasks — When creating a new task, the Task Type list now offers only Corrective Maintenance, Planned Maintenance, Self-Assessment, and Others. Types from records converted from other modules remain available when applicable.
???? New — You can now set up your escalation chain directly on the Hierarchy screen: each level (Property Manager/Owner, Operations Manager, Associate Director, Director, President, and Subject-Matter Expert) shows who is assigned, and you can add a staff member with a searchable picker or remove one — so escalations route to the right people without any behind-the-scenes setup.
???? Fixed — The escalation rules screen and the activity log now show friendly names everywhere — the rule list no longer shows internal codes, and the activity log shows the staff member's name instead of a number and a plain-English run status. The Red Flag Report is also now reliably available as a ready-to-use source in Reporting Studio on existing setups.
SLA Pass/Fail — Tasks and Tickets now show whether each completed item met its deadline (Pass), missed it (Failed), or is not yet applicable (N/A). Available as a column and as a filter on both the Tasks and Tickets screens.
✨ Improved — The Red Flag Report now names the level each item has reached (Property Manager, Director, President…) instead of a short code, and a long-standing defective item now reads "Over 90 days overdue" instead of a code.
???? Service Configuration Save — Fixed an issue where saving a service stopped working after Multiple Reservations was set to No, because a hidden quantity field was still blocking the form from submitting.
???? Clearer compliance statuses and colours — Documents now read For Review, Pending, and Valid instead of the previous wording, and a closed document's badge is now black. The compliance colour palette was tidied to six clear colours.
???? Closing older documents now matches by name — Approving a document now automatically closes older documents that share the same name (instead of the same category), so approving a renewal closes the earlier version with the same name. The match is exact (case-sensitive) and applies across the whole property.
???? Visitors List — Unit Visited — Fixed the visitors list and admin visitors list so the Unit Visited column now shows the specific unit being visited (its unit, block, and floor) instead of the resident or owner's name.
???? New Deviation Form — The Deviation Form now captures the full request: the document details (date requested, permit/document, expiry, property), the reason for the yellow tag (Developer, LGU, Board's Decision, Management, Service Providers, or Other), a written justification with evidence attachments, and four sign-off blocks for the Property Manager, Operation Manager/Brand Head, SBU Head, and MFM — including the Endorsed Yes/No decision — plus a printable PDF for the audit file.
???? Property notice no longer sent at import — Importing an owner or resident no longer sends the "new property available" email right away. Even when that person already exists in the platform directory, the notice is now held until they finish activating their account.
???? Approval roles renamed — The three Regulatory Compliance approval steps now read as OM/AD (Operations Manager / Area Director), Brand Head, and RegCom Head, matching the approved naming standard, and the approval queue shows the role at each step.
???? Fixed — Reports and logs now show friendly names instead of internal codes — for example "Work Orders", "Defective Equipment", "90 days overdue" and "Setting updated" — across the dashboard, the Red Flag Report, the activity log and spreadsheet exports, in both English and Portuguese. Also fixed the Red Flag Report not appearing in the sidebar on systems using the curated menu; it is now added automatically while still letting you move or remove it, and fixed an error that could occur when mobile push alerts were switched on.
???? Fixed — On the Hierarchy screen, the staff search picker's list was cut off inside its column and couldn't be read; it now opens as a full overlay so you can see and choose staff.
???? Customer Accounts — Added behind-the-scenes tracing so support can confirm exactly when the new-property notice is evaluated during account activation and sign-in. No change to what customers receive.
✨ Improved — The "Load sample data" option now also fills in example scheduled-run history and example regulatory/permit red flags, so a new setup can explore the Scheduled Run Log and the regulatory items on the Red Flag Report without waiting for live activity.
???? Single role-based approval chain — The document approval chain is now one global, role-based path — Approver 1 (OM/AD), Approver 2 (Brand Head), then Final Validator (RegCom Head) — and the right people are notified automatically based on the role they hold, instead of the chain being configured per document type. The approval-chain settings now show this fixed path read-only.
✨ Improved — The Red Flag Report can now also include items that are waiting on action but don't have a due date — pending amenity/service requests, parcels awaiting pickup, and visitors awaiting approval — grouped by how long they've been waiting. This overlay is off by default and can be switched on.
???? Imports never send the property notice — Made certain that owner and resident imports never send the "new property available" email — not even for people who already exist in the platform directory. The notice is now sent exclusively when the account is activated.
???? Customer Accounts — The "new property available" notice is no longer sent while an account is still pending activation — for example, right after importing the account, even when that person already exists in the platform directory. It now goes out only once the account is fully activated.
???? Task Type on new tasks — When creating a new task, the Task Type list now offers only Corrective Maintenance, Planned Maintenance, Self-Assessment, and Others. Types from records converted from other modules remain available when applicable.
???? New — You can now set up your escalation chain directly on the Hierarchy screen: each level (Property Manager/Owner, Operations Manager, Associate Director, Director, President, and Subject-Matter Expert) shows who is assigned, and you can add a staff member with a searchable picker or remove one — so escalations route to the right people without any behind-the-scenes setup.
???? Fixed — The escalation rules screen and the activity log now show friendly names everywhere — the rule list no longer shows internal codes, and the activity log shows the staff member's name instead of a number and a plain-English run status. The Red Flag Report is also now reliably available as a ready-to-use source in Reporting Studio on existing setups.
SLA Pass/Fail — Tasks and Tickets now show whether each completed item met its deadline (Pass), missed it (Failed), or is not yet applicable (N/A). Available as a column and as a filter on both the Tasks and Tickets screens.
✨ Improved — The Red Flag Report now names the level each item has reached (Property Manager, Director, President…) instead of a short code, and a long-standing defective item now reads "Over 90 days overdue" instead of a code.
???? Service Configuration Save — Fixed an issue where saving a service stopped working after Multiple Reservations was set to No, because a hidden quantity field was still blocking the form from submitting.
???? Clearer compliance statuses and colours — Documents now read For Review, Pending, and Valid instead of the previous wording, and a closed document's badge is now black. The compliance colour palette was tidied to six clear colours.
???? Customer Accounts — The "new property available" notice is now sent strictly when an account is activated, and never while it is being imported or set up — even if that person already exists elsewhere on the platform.
???? Closing older documents now matches by name — Approving a document now automatically closes older documents that share the same name (instead of the same category), so approving a renewal closes the earlier version with the same name. The match is exact (case-sensitive) and applies across the whole property.