Changelog

Follow all system updates and improvements

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July 2026

No breach can be skipped by an interrupted check

???? No breach can be skipped by an interrupted check — If a work-order check was ever interrupted at the exact moment a work order was being opened, that breach could previously be skipped on later runs. The check now detects and completes any such half-finished work order automatically.

Amenity Booking Invoice

???? Amenity Booking Invoice — Fixed an issue where the invoice for an amenity booking was being repeated every day and always credited to the same staff member. The invoice is now generated once and shows the staff member who approved the booking as the sales agent.

Service Request Invoice

???? Service Request Invoice — Fixed an issue where the invoice for a service request was being repeated every day and always credited to the same staff member. The invoice is now generated once and shows the staff member who approved the request as the sales agent.

Fixed — The "View Escalations" panel on Tickets, Work Orders, and related areas now sits correctly inside the page content instead of overlapping the sidebar and header.

???? Fixed — The "View Escalations" panel on Tickets, Work Orders, and related areas now sits correctly inside the page content instead of overlapping the sidebar and header.

Customer Accounts

???? Customer Accounts — Fixed the "select all" checkbox in the directory so it now only selects the rows for a bulk action. Previously, ticking it accidentally switched every listed account off.

Clearer month headings on the timeline

Clearer month headings on the timeline — Refined the month grouping labels on the System Updates timeline so each month reads more clearly at a glance when scrolling through past releases.

Connecting certain installations

???? Connecting certain installations — Fixed an issue where testing or syncing a connected installation failed with an "invalid" error even though the other site's update feed was fine; installations whose feed starts with an invisible formatting character now connect and sync normally.

Search by full work order number

???? Search by full work order number — Searching the Tasks list with the full number shown on screen (for example TSK-412) now finds the matching work order. Searching by the numeric part alone still works as before.

Connecting certain installations

???? Connecting certain installations — Fixed an issue where testing or syncing a connected installation failed with an "invalid" error even though the other site's update feed was fine; installations whose feed starts with an invisible formatting character now connect and sync normally.

Tasks summary now matches the filters

???? Tasks summary now matches the filters — When you filter the tasks list by date range or service category, the summary counts at the top of the page (Not Started, In Progress, Complete, and so on) now update to match, instead of always showing totals for every task.

Work order PDF location layout

???? Work order PDF location layout — Location details on work order PDFs now show Building and Department on the first row, and Floor and Room on the second row.

Connecting certain installations

???? Connecting certain installations — Fixed an issue where testing or syncing a connected installation failed with an "invalid" error even though the other site's update feed was fine; installations whose feed starts with an invisible formatting character now connect and sync normally.

Tasks summary now matches the filters

???? Tasks summary now matches the filters — When you filter the tasks list by date range or service category, the summary counts at the top of the page (Not Started, In Progress, Complete, and so on) now update to match, instead of always showing totals for every task.

Work order PDF location layout

???? Work order PDF location layout — Location details on work order PDFs now show Building and Department on the first row, and Floor and Room on the second row.

Connecting certain installations

???? Connecting certain installations — Fixed an issue where testing or syncing a connected installation failed with an "invalid" error even though the other site's update feed was fine; installations whose feed starts with an invisible formatting character now connect and sync normally.

Tasks summary now matches the filters

???? Tasks summary now matches the filters — When you filter the tasks list by date range or service category, the summary counts at the top of the page (Not Started, In Progress, Complete, and so on) now update to match, instead of always showing totals for every task.

Work order PDF location layout

???? Work order PDF location layout — Location details on work order PDFs now show Building and Department on the first row, and Floor and Room on the second row.

Created date on planned maintenance work orders

???? Created date on planned maintenance work orders — Work orders generated from the annual maintenance plan now show a Created date and time matching when the system actually created the record, instead of using the scheduled start date. The start date is unchanged.

Created date on planned maintenance work orders

???? Created date on planned maintenance work orders — Work orders generated from the annual maintenance plan now show a Created date and time matching when the system actually created the record, instead of using the scheduled start date. The start date is unchanged.

Created date on planned maintenance work orders

???? Created date on planned maintenance work orders — Work orders generated from the annual maintenance plan now show a Created date and time matching when the system actually created the record, instead of using the scheduled start date. The start date is unchanged.

Improved

Improved — The Visitors Dashboard, Visitor List, and Admin Visitors List now show a Tower column before Unit Visited, and you can filter visitors by Tower on the list screens.

Export owners and residents

???? Export owners and residents — From the Customer Accounts screen you can now export all Unit Owner and Resident details to a spreadsheet. Owners and Residents download as separate files, the Residents export can be narrowed to a single resident type, and each file matches its import template exactly — so an exported file can be edited and imported straight back in. Exports respect each staff member's owner and resident permissions and only include the customers they are allowed to see.

Create Amenity Booking Flow

???? Create Amenity Booking Flow — When staff create an amenity booking, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the booking.

Create Service Request Flow

???? Create Service Request Flow — When staff create a service request, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the request.

Customer Accounts

???? Customer Accounts — Added an Export button to download the full details of Unit Owners and Residents as a spreadsheet. Owners and Residents export to separate files, and the Residents export can be limited to a single resident type. Each file uses the very same columns as the import template, so an exported file can be brought back in through the import screen without any changes.

Customer Accounts

Customer Accounts — The directory now shows a Customer Phone column next to the email, so you can see each person's phone number without opening their profile.

Improved

Improved — The Parcel Dashboard now includes a filter panel for recent parcels (tracking, recipient, Tower, delivery company, and status), and the Parcel List filter panel adds Tower as a filter option alongside the existing column on that screen.

Improved

Improved — The Parcel Dashboard now shows the Tower for each recent parcel so staff can see which building a package belongs to at a glance.

Fixed

???? Fixed — Reassigning a request now also works on approval lanes that had been waiting a long time, and the system tells you honestly if there was nothing to reassign instead of showing a false success. A reassignment also survives the request being revised and resubmitted.

New

???? New — When assigning or reassigning an approver, you can now pick which approval lane the person will take, and the activity history records who the request was handed to.

Changed

???? Changed — Contact number fields on permit requests now accept numbers only (an international "+" prefix is allowed); letters and other characters are rejected as you type and on submission.

Improved

Improved — The Visitors Dashboard, Visitor List, and Admin Visitors List now show a Tower column before Unit Visited, and you can filter visitors by Tower on the list screens.

Deviation Forms honour active delegations

???? Deviation Forms honour active delegations — When an approver hands their stage to a stand-in for a date range, Pending Deviation Forms and the Endorse / Recommend / Approve actions move to that stand-in only. The person who delegated no longer sees or acts on those items while the window is active, matching how change-request approvals already work.

Export owners and residents

???? Export owners and residents — From the Customer Accounts screen you can now export all Unit Owner and Resident details to a spreadsheet. Owners and Residents download as separate files, the Residents export can be narrowed to a single resident type, and each file matches its import template exactly — so an exported file can be edited and imported straight back in. Exports respect each staff member's owner and resident permissions and only include the customers they are allowed to see.

Create Amenity Booking Flow

???? Create Amenity Booking Flow — When staff create an amenity booking, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the booking.

Create Service Request Flow

???? Create Service Request Flow — When staff create a service request, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the request.

Customer Accounts

???? Customer Accounts — Added an Export button to download the full details of Unit Owners and Residents as a spreadsheet. Owners and Residents export to separate files, and the Residents export can be limited to a single resident type. Each file uses the very same columns as the import template, so an exported file can be brought back in through the import screen without any changes.

Customer Accounts

Customer Accounts — The directory now shows a Customer Phone column next to the email, so you can see each person's phone number without opening their profile.

Improved

Improved — The Parcel Dashboard now includes a filter panel for recent parcels (tracking, recipient, Tower, delivery company, and status), and the Parcel List filter panel adds Tower as a filter option alongside the existing column on that screen.

Improved

Improved — The Parcel Dashboard now shows the Tower for each recent parcel so staff can see which building a package belongs to at a glance.

Fixed

???? Fixed — Reassigning a request now also works on approval lanes that had been waiting a long time, and the system tells you honestly if there was nothing to reassign instead of showing a false success. A reassignment also survives the request being revised and resubmitted.

New

???? New — When assigning or reassigning an approver, you can now pick which approval lane the person will take, and the activity history records who the request was handed to.

Changed

???? Changed — Contact number fields on permit requests now accept numbers only (an international "+" prefix is allowed); letters and other characters are rejected as you type and on submission.

Improved

Improved — The Visitors Dashboard, Visitor List, and Admin Visitors List now show a Tower column before Unit Visited, and you can filter visitors by Tower on the list screens.

Deviation Forms honour active delegations

???? Deviation Forms honour active delegations — When an approver hands their stage to a stand-in for a date range, Pending Deviation Forms and the Endorse / Recommend / Approve actions move to that stand-in only. The person who delegated no longer sees or acts on those items while the window is active, matching how change-request approvals already work.

Export owners and residents

???? Export owners and residents — From the Customer Accounts screen you can now export all Unit Owner and Resident details to a spreadsheet. Owners and Residents download as separate files, the Residents export can be narrowed to a single resident type, and each file matches its import template exactly — so an exported file can be edited and imported straight back in. Exports respect each staff member's owner and resident permissions and only include the customers they are allowed to see.

Create Amenity Booking Flow

???? Create Amenity Booking Flow — When staff create an amenity booking, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the booking.

Create Service Request Flow

???? Create Service Request Flow — When staff create a service request, the customer unit field is no longer shown. Staff now select the unit first, then choose the owner or tenant linked to that unit before continuing with the request.

Customer Accounts

???? Customer Accounts — Added an Export button to download the full details of Unit Owners and Residents as a spreadsheet. Owners and Residents export to separate files, and the Residents export can be limited to a single resident type. Each file uses the very same columns as the import template, so an exported file can be brought back in through the import screen without any changes.

Customer Accounts

Customer Accounts — The directory now shows a Customer Phone column next to the email, so you can see each person's phone number without opening their profile.