Changelog
Follow all system updates and improvements
Follow all system updates and improvements
???? Smart help while opening a ticket — When a customer starts typing a support ticket, the portal can now automatically suggest an answer drawn from the customer Help guides — so they often solve it themselves before submitting. It's off until you enable it in Settings, only ever uses the customer guides (never staff‑only content), and never gets in the way of submitting the ticket.
Refreshed Parcel Dashboard — The Parcel Management dashboard has a cleaner, more modern look. The parcel totals now appear as colour-coded summary cards (and still filter the list below when clicked), the quick actions are larger tap-friendly tiles, and the charts, recent-parcels list, and expired-parcels panel sit in tidy cards. All the same information and actions are available — only the presentation has been improved.
✨ Refreshed Announcements List — The announcements list has a cleaner, more modern look. The totals along the top are now colour-coded summary cards, the page header and action buttons are tidier, the search controls sit in a clearly labelled panel, and each row's status shows as a colour-coded badge. All the same information and actions are available — only the presentation has been improved.
✨ 360 photo markers and scenes — Asset markers on a location's 360 photo now show green when the asset is running and red when it is out for repair. Each 360 scene thumbnail has explicit Edit and Delete actions so scenes are no longer removed by clicking the image.
✨ Alerts that come to you — When there's something needing attention, a small pop-up now appears over the assistant button with a count, so you notice right away without opening anything. Click it to jump straight to the details, or dismiss it.
???? Fixed — The Defective Assets list now opens correctly even when no equipment is currently flagged defective, instead of showing a blank or broken table.
✨ Guest Parking — Vehicle Search — Added a search bar to the vehicle make and model dropdowns when registering or editing a guest visit, so you can type to find a brand or model instead of scrolling through the full list.
???? Now on the Tasks screen too — The assistant now works on Tasks the same way it does on Tickets: open it for a summary of your task workload (open, overdue, due this week, by status and priority), ask follow-up questions, and ask it to assign a task, change its status, or change its priority — always confirming first. The background check also watches for overdue and unassigned tasks.
???? Training on the customer portal — Administrators can now switch on a Training section for customers from Settings. When it's on, customers see a Training menu in their portal with the guides that apply to them; it stays off until you enable it, and staff-only guides are never shown to customers.
✨ Refreshed Building Management screens — The Units list and the Visitors and Parcel dashboards have a cleaner, more modern look, with colour-coded summary cards, clearer navigation tiles, and tidier panels and charts. All the same information and actions are available; only the presentation has been improved.
???? Referring to a teammate by name now works — Asking the assistant to assign or reassign work to someone by their name no longer causes an error; names are matched reliably (full name, first name, or last name).
✨ Smoother action conversations — After you confirm an action, the assistant now remembers it was done, so a follow-up like "thanks" gets a normal reply instead of offering to repeat the same change. If there's nothing left to do, it simply tells you rather than showing an empty confirmation, and starting a new question automatically clears any confirmation you didn't act on.
Refreshed Visitors Dashboard — The Visitors Management dashboard has a cleaner, more modern look. The visitor totals now appear as colour-coded summary cards with icons, the quick actions (register, scan, kiosk, list, reports) are larger tap-friendly tiles, and the trend and visitor-type charts and the recent-visitors list sit in tidy panels. All the same information and actions are available — only the presentation has been improved.
???? Now on the Escalation Control matrix too — The assistant now works on the Escalation Control matrix: open it for a plain-English summary of how escalation is set up (how many rules, across which areas, and how far up the chain they go — up to President — plus where a specialist is involved), and ask follow-up questions like "which rules reach the President?" It reads and explains the configuration only — changing a rule still happens on the matrix screen itself.
???? Now on the Visitors register too — The assistant now works on the Visitors screen: open it for a summary of the register (who's waiting for approval, today's and the last week's visitors, and the split by status and visitor type), ask follow-up questions like "which visitors are pending approval?", and ask it to approve, deny, check in or check out a visitor — always confirming first, and using the same process that notifies the resident. The background check also flags visitors waiting for approval.
???? Turn off any sidebar group or item — with automatic parent/child behavior — Disabling now works consistently across the whole Property Management layout: the RP, PMP, CMMS, Others, and More groups, and every module and sub-item beneath them, can each be switched off from the menu builder. Turning off a group automatically hides everything inside it, so a child can never stay visible while its parent is off. Anything switched off also disappears from the sidebar search and can't be opened from search results. Disabled entries still show (greyed) in the builder so you can switch them back on.
???? 360 photo asset list — The asset dropdown when marking a location on a 360 photo now lists every asset assigned to that location, matching the assets shown on the location page.
✨ Refreshed look — The Tasks list now matches the rest of the platform: a titled header, the task-status counts shown as summary cards, the SLA Countdown and Overdue panels side by side as cards, a cleaner Filter panel with updated icons, and the list wrapped in its own card. The status summary can be collapsed. All filters, columns, and tools work exactly as before.
Refreshed Attendance Screen — The attendance management screen has a cleaner, more modern look. The headline counts (records, present, absent, late, on-leave, hours) and the attendance-source counts now appear as colour-coded summary cards with icons, the toolbar and filters are tidier, and the export icons display correctly. All the same information, filters, and actions are available — only the presentation has been improved.
???? Daily email digest — You can now have the system email a once-a-day roundup of everything currently needing attention to each person who should know, so important items reach the right people even if they don't open the app that day. An administrator turns it on from settings; it's off by default.
✨ Customer Accounts — Refreshed the Customer Accounts screen with a cleaner, more modern look. The account totals now appear as colour-coded summary cards with icons, and the page header and its action buttons are tidier and easier to scan. All the same information, filters, and actions remain available — only the presentation has been improved.
???? Reassign a whole queue in one step — On the Tickets screen you can now ask the assistant to move every ticket from one person to another (or to yourself) at once — for example "move all of Maria's tickets to me." It first tells you exactly how many tickets will move and waits for your confirmation before anything changes, and the reassignment is recorded.
✨ See your alerts right in the panel, and choose who gets them — When you open the assistant, anything the background check flagged for you now appears at the top as a "Heads up" list, and you can dismiss each one. Administrators can also pick which staff roles receive these alerts, instead of always notifying every administrator.
???? AI Support on Training — The assistant now appears as AI Support on the Training screens. On the Training hub it knows the whole library of guides — ask "how do I approve a visitor?" or "where do I record an energy reading?" and it finds the right guide and walks you through the steps. On any single guide it's anchored to that feature, ready to answer your questions about it. It only reads the guides and explains how to do things — it never makes changes for you.
???? Now on the Assets register too — The assistant now works on Assets as well: open it for a summary of the register (how many assets, which need attention because they're out for repair or defective, and how the fleet is split by category), ask follow-up questions, and ask it to update an asset's status or category — always confirming first. The background check also watches for assets that need attention.
???? Now on the Parcels register too — The assistant now works on the Parcels screen: open it for a summary of the parcel room (how many are awaiting pickup, how many expired uncollected, and the spread by delivery company and parcel type), and ask follow-up questions like "which parcels are expired and uncollected?" The background check also flags parcels awaiting pickup and an expired-uncollected backlog. For safety it only reads here — marking a parcel arrived or handing it over still happens at the desk, with proof.
✨ Visitor Vehicle Classifications — Added missing vehicle makes and models to visitor registration, including Isuzu DMAX, Motorcycle Smash, Toyota Vios, and the full Ford lineup, so staff can select them consistently across all sites.
✨ Export field mapping — Added an on-screen switch to turn the external (ALI) field-name profile on or off, so you can choose between the friendly column names and the external names when downloading, without help from support.
Refreshed Units Screen — The Building Management units list has a cleaner, more modern look. Each unit now appears as a card with a colour banner and quick view, edit, and delete actions, the search box and grid/list toggle are easier to use, and a count shows how many units are listed. The classic table view is still one click away. All the same information is shown — only the presentation has been improved.
???? Fixed — Recording a permit history entry no longer fails when the person who triggered it is a system/automatic action or a staff account that no longer exists. Previously this could cause an error page; the entry now safely falls back to a system actor or is skipped instead of breaking the page.
???? Heads-up alerts, even when you're not looking — AI Insights can now watch the queue in the background and notify staff when something needs attention — a large backlog of tickets sitting too long, or too many tickets with no one assigned — without anyone having the screen open. An administrator can switch it on, choose how often it checks and the thresholds that trigger an alert, and run a check on demand from settings.
✨ Refreshed Regulatory Compliance Screens — The overview, dashboard, and reports screens have a cleaner, more modern look. The key totals now appear as colour-coded summary cards with icons, the navigation shortcuts are clearer tap-friendly tiles, and the dashboard charts now display correctly on a clean background. All the same information and actions are available — only the presentation has been improved.
✨ The assistant knows it's you — On the Tickets screen the assistant now recognizes the signed-in user, so you can simply say "how many tickets do I have?" or "assign this to me" without telling it your name. It can also give an accurate breakdown of how many tickets each person is handling, and if it ever can't answer it now says so politely instead of going quiet.
Refreshed Attendance Exceptions Screen — The attendance exceptions screen has a cleaner, more modern look. The summary totals at the top now appear as colour-coded cards with icons, and the header is tidier. All the same information and actions are available — only the presentation has been improved.
???? Now on Regulatory Compliance too — The assistant now works on the Regulatory Compliance documents screen: open it for a summary of the register (how many documents are valid, expired, or expiring soon, and the spread by compliance state and category), and ask follow-up questions like "which documents are expired?" The background check also flags expired documents and ones expiring within 30 days. For safety, the assistant only reads and summarizes here — it never approves, rejects, or changes a document, so compliance stays in the proper approval process.
???? System Updates in the sidebar — Added a System Updates link in the More section of the admin menu so staff can open the public update timeline without leaving the portal.
???? Smart help while opening a ticket — When a customer starts typing a support ticket, the portal can now automatically suggest an answer drawn from the customer Help guides — so they often solve it themselves before submitting. It's off until you enable it in Settings, only ever uses the customer guides (never staff‑only content), and never gets in the way of submitting the ticket.
???? Training on the customer portal — Administrators can now switch on a Training section for customers from Settings. When it's on, customers see a Training menu in their portal with the guides that apply to them; it stays off until you enable it, and staff-only guides are never shown to customers.
???? System Updates in the sidebar — Added a System Updates link in the More section of the admin menu so staff can open the public update timeline without leaving the portal.
???? Smart help while opening a ticket — When a customer starts typing a support ticket, the portal can now automatically suggest an answer drawn from the customer Help guides — so they often solve it themselves before submitting. It's off until you enable it in Settings, only ever uses the customer guides (never staff‑only content), and never gets in the way of submitting the ticket.
???? Training on the customer portal — Administrators can now switch on a Training section for customers from Settings. When it's on, customers see a Training menu in their portal with the guides that apply to them; it stays off until you enable it, and staff-only guides are never shown to customers.
???? System Updates in the sidebar — Added a System Updates link in the More section of the admin menu so staff can open the public update timeline without leaving the portal.
???? System Updates in the sidebar — Added a System Updates link in the More section of the admin menu so staff can open the public update timeline without leaving the portal.
???? Visitor Registration dropdowns — Removed an unnecessary divider line that appeared partway down the Vehicle Make and Vehicle Model lists, so the options now scroll as one clean, continuous list.
???? New — Added Tickets panels to your home dashboard: a main *Tickets Overview* with at-a-glance cards for total and per-status counts, a 14-day trend chart, and a priority breakdown; plus a side panel showing the status breakdown (with progress bars) and your most recent tickets. They only appear for staff who can view tickets.
???? The "More" section now works as a parent switch — In the Property Management layout, turning off the "More" section header now hides the whole group at once — the "More" heading and every module gathered under it disappear from the sidebar, while your curated groups and the Dashboard stay put. Turn it back on to restore them. This makes it easy to hide everything outside the curated layout in one click instead of switching off each module individually.
???? Push Notifications — Fixed an issue where a user did not receive push notifications for a newly added account until they signed out and signed back in. Notifications now reach the user's devices right away, even for access granted after their last sign-in — including announcements sent to everyone or to all members of a client.
???? Fixed status of new units added to existing accounts — When someone who has already activated their account is added to another unit, that unit is now correctly marked as still needing its details completed: the person receives the new-property notification in the app and is asked to fill in the new unit's information when they sign in, while their account continues to show as Activated. Previously the new unit was treated as already completed, so neither the notification nor the request for details appeared.
✨ Refreshed look — The Tickets list has a cleaner, more consistent design: a clear titled header with updated icons, the ticket counts shown as summary cards, the SLA status tiles as tidy cards with a colored marker, and the SLA Countdown and Overdue panels presented side by side as easy-to-read cards. The status filter also shows each status in its own color. All filters, columns, and tools work exactly as before.
???? New — The Daily Equipment Monitoring form now lets you pick the affected asset from a searchable list for each item, instead of having to type its number — so it works even for assets that don't have an equipment number on file. Choosing an asset fills in its number automatically. Also fixed dropdowns that could be cut off inside the form.