Changelog
Follow all system updates and improvements
Follow all system updates and improvements
✨ Task Type when converting from a ticket — When you turn a ticket into a work order task, the Task Type list now matches the ticket: tickets that came from a Service Request show only Service Request, and maintenance tickets show only Corrective Maintenance and Planned Maintenance.
???? "My Requests" page — The person who submits a change request now has a dedicated page listing all the requests they raised and the current status of each, so they can check progress and act on anything sent back for revision without waiting for (or losing) a notification.
???? Request Notes Field — Added a "Notes" field displaying the specific comments or instructions written by the requester to the amenity request details page.
???? Rejecting a deviation now updates the document — When a deviation is rejected, the document is no longer marked as having an active deviation and its colour is recalculated right away (so an approved document no longer stays yellow because of a deviation that was turned down). Previously the rejection only showed on the form itself, not on the document list.
???? Approvals reach the right people regardless of how their access is granted — Change requests now always appear in the queue of every person who holds the required role for that step, whether their access comes from a role or an individual permission. Previously, an approver could end up with an empty queue even though a request was waiting for them. The approval queue now shows the document type by name instead of an internal number. Clicking a change-request notification now opens the request correctly (a broken link previously led to a "page not found").
???? Notification text no longer shows "(#0)" — Document and request notifications now show the real reference number, and when no number applies the message simply omits it instead of displaying a meaningless "(#0)".
???? Units list — Import Customer Unit Data and Import Units buttons are hidden when the matching option is off in Import Center settings or when the Import Center module is inactive.
???? Camera capture on work orders — Field staff can take timer photos with the phone or laptop camera directly in the browser when starting, pausing, or completing a work order task.
???? Customer Accounts — Import owner data now uses the Import Owners staff permission instead of Import Contacts.
???? Approving a document with a deviation now shows yellow — When a document that has an active deviation is marked Valid, its colour now correctly turns yellow instead of green. The colour is recalculated on approval, so deviations, expiry and superseded documents are reflected right away.
✨ Clearer message when older documents are closed — After approving a document, the pop-up now says the older documents of the same name were closed (previously it referred to "same type"), matching how the automatic closing actually works.
✨ Import visibility settings — SAP and Unit Master can be turned on or off in Import Center settings. Embedded import buttons and dashboard tiles only appear when the option is explicitly enabled, the module is active, and the staff member has permission.
???? A delegate no longer needs their own approval permission — Someone can now receive a delegation and approve the requests handed to them without being given the approver role themselves. This keeps each role to one person and means revoking a delegation cleanly removes the stand-in from the queue. Approvers are also now prevented from acting on a step that isn't theirs.
???? Customer Accounts — The Import Customers button now follows the same staff role permissions as the rest of the platform, so it appears only for people allowed to import owner or resident data.
???? Notification reference numbers now display correctly — Resolved the underlying cause that made document and request notifications show "(#0)"; they now show the real reference number (or omit it cleanly when none applies).
???? Camera photo capture on tasks — When a photo is required for the timer or for a comment attachment, staff can take a picture with the device camera or webcam, capture it in the browser, or choose an existing image from the gallery.
???? Resubmitted requests go back through the full chain — When a request is returned for revision and the submitter resends it, it now reappears in each approver's queue and can be approved again from the first step. Previously, anyone who had already approved it in the earlier round could no longer see or act on it, leaving the request stuck.
???? Customer Accounts — The Import Customers button is hidden when that import is turned off in Import Center settings or when the Import Center module is inactive.
???? Owner import permission — The staff role permission for importing owners is now labeled Import Owners, replacing the previous Import Contacts label. Existing roles that still use the old permission keep working.
✨ Improved Owner and Resident import guides — The sample spreadsheet and in-app documentation for owner and resident imports now list Country before Zip Code, matching the expected column order.
???? Units list — Import Customer Unit Data and Import Units now each follow their own staff role permission, so teams only see the import action they are allowed to run.
???? Request Notes Field — Added a "Notes" field displaying the specific comments or instructions written by the requester to the service request details page.
???? Ticket Settings Lock — After a ticket leaves Open status for the first time, the Settings tab becomes read-only for standard users so core ticket details cannot be changed mid-workflow. The lock applies when status is changed on the ticket screen or when saving ticket settings moves the ticket out of Open. Administrators can still edit. Roles can also grant specific staff permission to edit locked Settings without full administrator access. The lock stays in place even if the ticket returns to Open. A new on/off control under Ticket & Task Reports settings lets you enable or disable this behavior.
✨ Security — Improved the password change system to send an email confirmation to team members when their passwords are updated by another administrator.
???? Delegation now actually reroutes approvals — When an approver delegates their authority while away, pending requests now move to the delegate's queue and stop appearing for the absent approver. Previously both people saw the request, so delegation didn't truly hand over the work. The approval history also now records that the delegate approved "on behalf of" the original approver.
✨ Task Type when converting from a ticket — When you turn a ticket into a work order task, the Task Type list now matches the ticket: tickets that came from a Service Request show only Service Request, and maintenance tickets show only Corrective Maintenance and Planned Maintenance.
???? "My Requests" page — The person who submits a change request now has a dedicated page listing all the requests they raised and the current status of each, so they can check progress and act on anything sent back for revision without waiting for (or losing) a notification.
???? Request Notes Field — Added a "Notes" field displaying the specific comments or instructions written by the requester to the amenity request details page.
???? Rejecting a deviation now updates the document — When a deviation is rejected, the document is no longer marked as having an active deviation and its colour is recalculated right away (so an approved document no longer stays yellow because of a deviation that was turned down). Previously the rejection only showed on the form itself, not on the document list.
???? Approvals reach the right people regardless of how their access is granted — Change requests now always appear in the queue of every person who holds the required role for that step, whether their access comes from a role or an individual permission. Previously, an approver could end up with an empty queue even though a request was waiting for them. The approval queue now shows the document type by name instead of an internal number. Clicking a change-request notification now opens the request correctly (a broken link previously led to a "page not found").
???? Notification text no longer shows "(#0)" — Document and request notifications now show the real reference number, and when no number applies the message simply omits it instead of displaying a meaningless "(#0)".
???? Units list — Import Customer Unit Data and Import Units buttons are hidden when the matching option is off in Import Center settings or when the Import Center module is inactive.
???? Camera capture on work orders — Field staff can take timer photos with the phone or laptop camera directly in the browser when starting, pausing, or completing a work order task.
???? Customer Accounts — Import owner data now uses the Import Owners staff permission instead of Import Contacts.
???? Approving a document with a deviation now shows yellow — When a document that has an active deviation is marked Valid, its colour now correctly turns yellow instead of green. The colour is recalculated on approval, so deviations, expiry and superseded documents are reflected right away.
✨ Clearer message when older documents are closed — After approving a document, the pop-up now says the older documents of the same name were closed (previously it referred to "same type"), matching how the automatic closing actually works.
✨ Import visibility settings — SAP and Unit Master can be turned on or off in Import Center settings. Embedded import buttons and dashboard tiles only appear when the option is explicitly enabled, the module is active, and the staff member has permission.
???? A delegate no longer needs their own approval permission — Someone can now receive a delegation and approve the requests handed to them without being given the approver role themselves. This keeps each role to one person and means revoking a delegation cleanly removes the stand-in from the queue. Approvers are also now prevented from acting on a step that isn't theirs.
???? Customer Accounts — The Import Customers button now follows the same staff role permissions as the rest of the platform, so it appears only for people allowed to import owner or resident data.
???? Notification reference numbers now display correctly — Resolved the underlying cause that made document and request notifications show "(#0)"; they now show the real reference number (or omit it cleanly when none applies).
???? Camera photo capture on tasks — When a photo is required for the timer or for a comment attachment, staff can take a picture with the device camera or webcam, capture it in the browser, or choose an existing image from the gallery.
???? Resubmitted requests go back through the full chain — When a request is returned for revision and the submitter resends it, it now reappears in each approver's queue and can be approved again from the first step. Previously, anyone who had already approved it in the earlier round could no longer see or act on it, leaving the request stuck.
???? Customer Accounts — The Import Customers button is hidden when that import is turned off in Import Center settings or when the Import Center module is inactive.
???? Owner import permission — The staff role permission for importing owners is now labeled Import Owners, replacing the previous Import Contacts label. Existing roles that still use the old permission keep working.
✨ Improved Owner and Resident import guides — The sample spreadsheet and in-app documentation for owner and resident imports now list Country before Zip Code, matching the expected column order.
???? Units list — Import Customer Unit Data and Import Units now each follow their own staff role permission, so teams only see the import action they are allowed to run.
???? Request Notes Field — Added a "Notes" field displaying the specific comments or instructions written by the requester to the service request details page.
???? Ticket Settings Lock — After a ticket leaves Open status for the first time, the Settings tab becomes read-only for standard users so core ticket details cannot be changed mid-workflow. The lock applies when status is changed on the ticket screen or when saving ticket settings moves the ticket out of Open. Administrators can still edit. Roles can also grant specific staff permission to edit locked Settings without full administrator access. The lock stays in place even if the ticket returns to Open. A new on/off control under Ticket & Task Reports settings lets you enable or disable this behavior.
✨ Security — Improved the password change system to send an email confirmation to team members when their passwords are updated by another administrator.
???? Delegation now actually reroutes approvals — When an approver delegates their authority while away, pending requests now move to the delegate's queue and stop appearing for the absent approver. Previously both people saw the request, so delegation didn't truly hand over the work. The approval history also now records that the delegate approved "on behalf of" the original approver.