Changelog

Follow all system updates and improvements

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July 2026

Fixed

???? Fixed — Corrected a background formatting issue that could stop some on-screen updates in the platform from refreshing on their own, so changes now appear immediately without needing to reload the page.

Faster Assets dashboard and device alerts

Faster Assets dashboard and device alerts — The Assets dashboard now loads much faster on large inventories, and the live device-alert check that runs in the background no longer slows the rest of the system down.

Fixed

???? Fixed — The printed work order now shows the Scope of Work checklist exactly as answered: each question shows only the option that was actually chosen (no more Yes and No both marked), typed notes appear in the right field, and questions nobody answered stay blank.

Fixed

???? Fixed — The visitor check-in QR scanner no longer reports a background error on other screens; it now starts only on the check-in page where the scanner is actually shown.

Changed

???? Changed — Technicians must finish the Scope of Work to 100% before they can set a task to Awaiting Feedback, Waiting for Materials, or stop the timer. Tasks without a Scope of Work are not blocked. Staff with edit access can still perform these actions when needed.

Faster loading across the platform

Faster loading across the platform — Dashboards, task lists, activity history, and reports now load noticeably quicker, especially on busy accounts with a large amount of history. Screens that previously took several seconds and sometimes needed a refresh to show their data now respond right away.

Fixed

???? Fixed — Corrected a background formatting issue that could stop some on-screen updates in the platform from refreshing on their own, so changes now appear immediately without needing to reload the page.

Fixed

???? Fixed — When you assign a whole role's members to a work order at once using Add by Role, the newly added assignees and followers now appear on the work order immediately, instead of only after refreshing the page.

Improved

Improved — The reporting dashboards now load their charts from within the platform instead of an outside service, so they appear faster and more reliably, especially on slower connections.

Dedicated work order layout for reactive, corrective, and proactive maintenance

???? Dedicated work order layout for reactive, corrective, and proactive maintenance — Work orders for reactive, corrective, and proactive maintenance now print in their own format, with sections for findings, action taken, parts and materials used, and recommendations, plus a technicians table that lists each assigned person with their work start and completion dates and a space to sign. Preventive maintenance work orders keep their own layout.

Work order PDF header now shows your company name

Work order PDF header now shows your company name — The top of the work order PDF now leads with your company name, followed by the facilities management and work order type lines, and the divider line under the header was removed for a cleaner look.

Clearer work order PDF layout

Clearer work order PDF layout — Work order PDFs now show the creation date and current status at the top with the main details, and checklist answers print as clear ticked boxes with the choice (such as Yes or No) side by side instead of a solid filled square.

Cleaner background behavior for real-time notifications

???? Cleaner background behavior for real-time notifications — Removed a harmless but noisy browser message that could appear when real-time notifications were switched on without being fully set up; the option now stays quiet unless it is properly configured.

Fixed

???? Fixed — Corrected a background formatting issue that could stop some on-screen updates in the platform from refreshing on their own, so changes now appear immediately without needing to reload the page.

Faster Assets dashboard and device alerts

Faster Assets dashboard and device alerts — The Assets dashboard now loads much faster on large inventories, and the live device-alert check that runs in the background no longer slows the rest of the system down.

Fixed

???? Fixed — The printed work order now shows the Scope of Work checklist exactly as answered: each question shows only the option that was actually chosen (no more Yes and No both marked), typed notes appear in the right field, and questions nobody answered stay blank.

Fixed

???? Fixed — The visitor check-in QR scanner no longer reports a background error on other screens; it now starts only on the check-in page where the scanner is actually shown.

Changed

???? Changed — Technicians must finish the Scope of Work to 100% before they can set a task to Awaiting Feedback, Waiting for Materials, or stop the timer. Tasks without a Scope of Work are not blocked. Staff with edit access can still perform these actions when needed.

Faster loading across the platform

Faster loading across the platform — Dashboards, task lists, activity history, and reports now load noticeably quicker, especially on busy accounts with a large amount of history. Screens that previously took several seconds and sometimes needed a refresh to show their data now respond right away.

Fixed

???? Fixed — Corrected a background formatting issue that could stop some on-screen updates in the platform from refreshing on their own, so changes now appear immediately without needing to reload the page.

Fixed

???? Fixed — When you assign a whole role's members to a work order at once using Add by Role, the newly added assignees and followers now appear on the work order immediately, instead of only after refreshing the page.

Improved

Improved — The reporting dashboards now load their charts from within the platform instead of an outside service, so they appear faster and more reliably, especially on slower connections.

Dedicated work order layout for reactive, corrective, and proactive maintenance

???? Dedicated work order layout for reactive, corrective, and proactive maintenance — Work orders for reactive, corrective, and proactive maintenance now print in their own format, with sections for findings, action taken, parts and materials used, and recommendations, plus a technicians table that lists each assigned person with their work start and completion dates and a space to sign. Preventive maintenance work orders keep their own layout.

Work order PDF header now shows your company name

Work order PDF header now shows your company name — The top of the work order PDF now leads with your company name, followed by the facilities management and work order type lines, and the divider line under the header was removed for a cleaner look.

Clearer work order PDF layout

Clearer work order PDF layout — Work order PDFs now show the creation date and current status at the top with the main details, and checklist answers print as clear ticked boxes with the choice (such as Yes or No) side by side instead of a solid filled square.

Cleaner background behavior for real-time notifications

???? Cleaner background behavior for real-time notifications — Removed a harmless but noisy browser message that could appear when real-time notifications were switched on without being fully set up; the option now stays quiet unless it is properly configured.

Fixed

???? Fixed — Corrected a background formatting issue that could stop some on-screen updates in the platform from refreshing on their own, so changes now appear immediately without needing to reload the page.

Customer portal tickets list matches sandbox

???? Customer portal tickets list matches sandbox — The Daybreak customer portal theme (including the Support Tickets list with Building, Floor, Room and related columns) is now available in production so the interface matches the sandbox experience.

Faster Assets dashboard and device alerts

Faster Assets dashboard and device alerts — The Assets dashboard now loads much faster on large inventories, and the live device-alert check that runs in the background no longer slows the rest of the system down.

Fixed

???? Fixed — The printed work order now shows the Scope of Work checklist exactly as answered: each question shows only the option that was actually chosen (no more Yes and No both marked), typed notes appear in the right field, and questions nobody answered stay blank.

Changed

???? Changed — Technicians must finish the Scope of Work to 100% before they can set a task to Awaiting Feedback, Waiting for Materials, or stop the timer. Tasks without a Scope of Work are not blocked. Staff with edit access can still perform these actions when needed.

Faster loading across the platform

Faster loading across the platform — Dashboards, task lists, activity history, and reports now load noticeably quicker, especially on busy accounts with a large amount of history. Screens that previously took several seconds and sometimes needed a refresh to show their data now respond right away.

Location selection on the work request form

???? Location selection on the work request form — Fixed an issue where choosing a building or floor on the open request form could fail because of a script error on the page.

Fixed

???? Fixed — Corrected a background formatting issue that could stop some on-screen updates in the platform from refreshing on their own, so changes now appear immediately without needing to reload the page.

Status Filter Dropdown

Status Filter Dropdown — You can now filter the announcements list by status (Sketch, Pending, or Approved) from the Filters panel, alongside the existing date and category filters.

Fixed an error when filtering documents by Expired status

???? Fixed an error when filtering documents by Expired status — On some installations, choosing the Expired status filter on the documents list could show an error page instead of the list. The filter now works everywhere and shows every expired document: both documents marked expired and documents whose expiry date has already passed.

Reject Deviation is now permission-controlled

???? Reject Deviation is now permission-controlled — The "Reject Deviation" button on a document is now hidden by default and only appears for staff whose role has been granted the new "Reject Deviation (document page)" permission, so a Property Manager no longer rejects a deviation from the document page unless explicitly authorised.

Deviation sign-off name and date fill in automatically

Deviation sign-off name and date fill in automatically — On the Deviation Form, the Print Name and Date for the person signing each stage are now filled in automatically with the signed-in user's name and today's date, and shown as read-only, so signatures are captured consistently without manual typing.

Changed — Work-order report counting made precise, per the validation review. (1) The Corrective Maintenance reports no longer include planned (preventive) maintenance work orders — Preventive shows the scheduled work, Corrective shows everything else, and no work order is counted twice. (2) A work order finished on its due date now counts as Within SLA on the Closed reports — "1 Day" late now means finished the day after — matching how the Open reports already count the due day. (3) On views wi

???? Changed — Work-order report counting made precise, per the validation review. (1) The Corrective Maintenance reports no longer include planned (preventive) maintenance work orders — Preventive shows the scheduled work, Corrective shows everything else, and no work order is counted twice. (2) A work order finished on its due date now counts as Within SLA on the Closed reports — "1 Day" late now means finished the day after — matching how the Open reports already count the due day. (3) On views with a very large number of records the charts and totals are now computed from up to four times more records than before (previously they could silently stop at the first 5,000), the detail table plainly says when it is showing the first 5,000 rows of a larger total — on screen and in the CSV export — and if a view ever exceeds even the new capacity, the report says so instead of staying silent.

Status Filter Dropdown

Status Filter Dropdown — You can now filter the announcements list by status (Sketch, Pending, or Approved) from the Filters panel, alongside the existing date and category filters.

Fixed an error when filtering documents by Expired status

???? Fixed an error when filtering documents by Expired status — On some installations, choosing the Expired status filter on the documents list could show an error page instead of the list. The filter now works everywhere and shows every expired document: both documents marked expired and documents whose expiry date has already passed.

Reject Deviation is now permission-controlled

???? Reject Deviation is now permission-controlled — The "Reject Deviation" button on a document is now hidden by default and only appears for staff whose role has been granted the new "Reject Deviation (document page)" permission, so a Property Manager no longer rejects a deviation from the document page unless explicitly authorised.

Deviation sign-off name and date fill in automatically

Deviation sign-off name and date fill in automatically — On the Deviation Form, the Print Name and Date for the person signing each stage are now filled in automatically with the signed-in user's name and today's date, and shown as read-only, so signatures are captured consistently without manual typing.

Changed — Work-order report counting made precise, per the validation review. (1) The Corrective Maintenance reports no longer include planned (preventive) maintenance work orders — Preventive shows the scheduled work, Corrective shows everything else, and no work order is counted twice. (2) A work order finished on its due date now counts as Within SLA on the Closed reports — "1 Day" late now means finished the day after — matching how the Open reports already count the due day. (3) On views wi

???? Changed — Work-order report counting made precise, per the validation review. (1) The Corrective Maintenance reports no longer include planned (preventive) maintenance work orders — Preventive shows the scheduled work, Corrective shows everything else, and no work order is counted twice. (2) A work order finished on its due date now counts as Within SLA on the Closed reports — "1 Day" late now means finished the day after — matching how the Open reports already count the due day. (3) On views with a very large number of records the charts and totals are now computed from up to four times more records than before (previously they could silently stop at the first 5,000), the detail table plainly says when it is showing the first 5,000 rows of a larger total — on screen and in the CSV export — and if a view ever exceeds even the new capacity, the report says so instead of staying silent.

Status Filter Dropdown

Status Filter Dropdown — You can now filter the announcements list by status (Sketch, Pending, or Approved) from the Filters panel, alongside the existing date and category filters.

Fixed

???? Fixed — The Material Used column in custom task reports now shows the parts and materials recorded on each work order, both on screen and in the Excel, CSV, and PDF exports, even when that field is labeled with a longer heading on the work order form.

Fixed

???? Fixed — The Materials Used column on the Tasks list now shows the parts and materials entered on each work order's Scope of Work, and carries through when the list is exported, instead of always appearing blank.

Fixed

???? Fixed — The Material Used column in custom task reports now shows the parts and materials recorded on each work order, both on screen and in the Excel, CSV, and PDF exports, even when that field is labeled with a longer heading on the work order form.

Fixed

???? Fixed — The Materials Used column on the Tasks list now shows the parts and materials entered on each work order's Scope of Work, and carries through when the list is exported, instead of always appearing blank.

Fixed

???? Fixed — The Materials Used column on the Tasks list now shows the parts and materials entered on each work order's Scope of Work, and carries through when the list is exported, instead of always appearing blank.