Changelog
Follow all system updates and improvements
Follow all system updates and improvements
???? Fixed — Fixed an error that could stop the Tickets reports from opening on some installations. The reports now open and export correctly everywhere; where the optional work-order start/finish dates and notice details aren't available, those columns simply show a dash.
???? New — Preventive Maintenance Work Order reports are now live — a fourth reporting area, with eight ready-made views for scheduled maintenance: Open/Closed vs SLA (work orders by service-level band — due soon, overdue, within SLA and exceeded), Open/Closed vs Exceed SLA (overdue work orders by how late they are), Open/Closed vs Assignee (by the assignee's department) and Open/Closed vs Type (by asset type). The two Assignee and two Type views split each bar into within-SLA (green) and exceeded (red); the Closed vs SLA view focuses on completed work, so it drops the "due soon" bands. Each report shows its chart, a summary and a full work-order table that adds the maintenance Form Number and Form Description to the location, asset, class, category, assignee, department, target/actual dates and notice/aging band — and exports to CSV, Excel and PDF.
???? AI Analyst on the preventive maintenance reports too — The assistant now also appears as AI Analyst on every Reports Center preventive-maintenance work-order report (by SLA, by overdue ageing, by team, and by asset type — open and closed). Open it for a plain-English read of how your scheduled maintenance is tracking — how much is on time, due soon, or already missed/overdue — with prioritised recommendations, and ask it to list the specific work orders to catch up on, each linking straight to its task.
???? Fixed — The correct reporting area now stays highlighted in the menu while you have an individual report open, not only on its landing page.
???? Fixed — Public guest permit submissions no longer fail with an error, and the guest form now shows the same type-specific questions as the internal form. The financial-clearance check now reflects the real result instead of staying on "Not checked", a manually recorded account status is shown back and is honoured when clearing a hold (so a marketing approval is no longer stuck on an uncleared balance), the status on My Permits always shows a readable label, and a Work Description column was added to the My Permits list.
???? New — All twelve Tickets reports are now live. Beyond Open vs SLA, you can now open Closed vs SLA, and both Open and Closed views for Exceeded SLA (overdue tickets grouped by how long they've been overdue — 1 day, 2–7, 8–30, 31–60, 61–90 and 90+ days), Within SLA (tickets still inside their target, grouped by job type), Location (Customer Area, Common Area or Other), Type (the ticket type, such as Concerns, Feedback, Service Request or Corrective Maintenance) and Job Type. The Job Type view is a stacked chart that splits each job type into tickets handled within their target (green) and tickets that exceeded it (red), so you can see at a glance where service levels are slipping. Each view charts and summarises the tickets by its own grouping and exports to CSV, Excel and PDF just like the first report.
???? Fixed — When you open a Regulatory Compliance report, the page trail and the highlighted menu item now correctly say Regulatory Compliance instead of Tickets, and the Regulatory Compliance item in the menu now opens its live reports instead of the old "Coming soon" page.
???? New — Corrective Maintenance Work Order reports are now live — a third reporting area, with eight ready-made views: Open/Closed vs SLA (work orders by service-level band — due soon, overdue, within SLA and exceeded), Open/Closed vs Exceed SLA (overdue work orders by how late they are), Open/Closed vs Assignee (by the assignee's department) and Open/Closed vs Type (by asset type). The Close-vs-Assignee and both Type views split each bar into within-SLA (green) and exceeded (red). Each report shows its chart, a summary and a full work-order table with the location, asset, class, category, assignee, department, target/actual dates and the notice/aging band — and exports to CSV, Excel and PDF.
???? 360 photo markers — Each asset can only be marked once per location on a 360 photo. Markers now show red when the asset is Out to Repair and green when it is running.
???? AI Analyst on the executive ticket reports — The assistant now appears as AI Analyst on every Reports Center ticket report (SLA, exceeded, within, location, type, and job type — open and closed). Open it for a plain-English read of what the chart is telling you — where tickets are piling up, how big the SLA-breach problem is, what stands out — with concrete, prioritised recommendations. Ask follow-ups like "what should I prioritise?" or "which tickets are breaching?" and it can list the exact tickets behind any number and link you straight to them. It reads and advises only — it never changes a ticket from here; you act on the ticket itself.
✨ Improved — On the Regulatory Compliance reports, the assistant can now open the exact permit behind any number with a single click — each document the report lists links straight to its record, so chasing down an expired or missing permit is one tap away.
???? New — The first Tickets report is live: Open vs SLA. It shows a bar chart of open tickets by service-level band (Priority 1–6, Lead Time, Critical and any with no SLA), a Business-Unit summary, and a full searchable, sortable ticket-by-ticket table with location, job type, priority, who reported and approved it, and the linked work order's status, assignee and dates — with the report header and footer carrying the property, brand and site details. You can also set an installation-wide Director under Settings → General, which the report uses as the leading Director name.
???? Heads-up alerts now reach every administrator — Proactive alerts were only reaching standard administrators; senior/owner-level administrator accounts were being skipped and never saw them. Now every administrator level receives the background heads-up alerts.
???? 360 photo empty state — When a location has no 360 photos yet, Record Location on Photo and tour linking are disabled with a clear message to upload an image first.
???? Common Area or Customer Unit on a request — When raising a permit you can now choose whether the work is at a Customer Unit (pick the floor and unit) or a Common Area (pick from the building's common-area locations), similar to filing a ticket.
???? Permits I Approved — Approvers now have a dedicated list of the permits they have already signed off, with the lane they approved and the date, separate from their pending approvals queue.
✨ 360 photo thumbnails — Tour links are labeled clearly, and Open and Delete photo actions are shown separately below each scene ID so users do not confuse tour shortcuts with deleting a 360 image.
???? New — Introducing Reports Center: a simple, tile-based home for reports. Open it and pick a reporting area, starting with Tickets, then choose from twelve ready-made views — grouped by SLA, Exceeded SLA, Within SLA, Location, Type and Job Type, for both open and closed tickets — each shown as a chart and a table with CSV, Excel and PDF export. A new Access Profiles screen lets you decide which columns each role can see, with one-click profiles (Executive, Director, Brand Head, Operations Manager, Property Manager), a customized option, or all columns. Preventive and Corrective Maintenance Work Orders and Regulatory Compliance are shown as "Coming soon".
✨ Improved — Added an Overview entry at the top of the Reports Center menu that opens the main tile launcher, so the home screen with all reporting areas is always one click away.
???? AI Analyst on the corrective maintenance reports too — The assistant now also appears as AI Analyst on every Reports Center corrective-maintenance work-order report (by SLA, by overdue ageing, by team, and by asset type — open and closed). Open it for a plain-English read of how your work orders are tracking against SLA — how many are within, in the notice window, or already exceeded — with prioritised recommendations, and ask it to list the specific work orders to chase, each linking straight to its task.
???? AI Analyst on the regulatory compliance reports too — The assistant now also appears as AI Analyst on the Reports Center regulatory reports (overall, exception, expired, and notice/expiring — by status and by document type). Open it for a plain-English read of your compliance posture — how many permits are expired, missing an upload, or about to lapse — with prioritised recommendations, and ask it to list the specific documents to chase. It reads and advises only; you manage the documents in Regulatory Compliance.
???? New — The report's CSV, Excel and PDF buttons now download the real report. Each file carries the same header and footer details, a bar chart of tickets by priority, the Business-Unit summary and the full ticket-by-ticket table — the Excel file styled to match the official report template — company colours, fonts, banded tables, a native chart, and the company logo and icon in the header — and the PDF as a print-ready landscape document with the chart drawn in. If a server can't produce Excel or PDF, the report is downloaded as CSV instead so the button never fails silently.
???? Location asset list — The assets table on a location page now lists assets marked Running and Out to Repair by default.
???? Sidebar highlight follows the menu you chose — When the same page appears under more than one sidebar group (for example Ticket Reports under Property Management and under More), the blue highlight now stays on the group you clicked instead of switching to another one.
✨ 360 photo marker editing — You can now move an existing asset marker to a new position on a 360 photo, or remove it from the marked assets list.
✨ Improved — The Tickets reports now show real Actual Start and Actual Finish dates for each work order — the start date, and the completion date (or the due date when the work order isn't finished yet) — instead of leaving those columns blank.
✨ Improved — The permit detail page now shows everything the requester entered: the short Work Description, the planned start/end times, and all the type-specific details (work location, floor and unit, hot-work method, fire-watch and PPE information, and so on), plus each approver's or rejector's comment on the activity timeline. The "Approver Name" column on the Approval Progress section is now correctly labelled.
???? New — Regulatory Compliance reports are now live — a second reporting area alongside Tickets, with six ready-made permit reports: Over All Compliance and Compliance (Exception) (a bar and a pie of permits by status — valid, expired, no upload, for validation), Expired - SLA and Notice - SLA (permits grouped by how long they've been overdue, or how soon they're due), and Expired - Type and Notice - Type (those permits broken down by document type, regulator, department and category). Every report shows its charts, a summary and a full permit-by-permit table with the property, tower/phase, regulator, department, category, document type, status, approver, expiration and the notice/aging band — and exports to CSV, Excel and PDF.
???? Director Contact — You can now record a Director's name, mobile number, and email address for each property, shown at the top of the Property Team / Personnel section alongside the other team contacts.
✨ Delegation visibility — The Approver Assignments screen now shows a "Can delegate" column, so administrators can see at a glance which approvers are allowed to delegate their authority.
???? Fixed — Fixed an error that could stop the Tickets reports from opening on some installations. The reports now open and export correctly everywhere; where the optional work-order start/finish dates and notice details aren't available, those columns simply show a dash.
???? New — Preventive Maintenance Work Order reports are now live — a fourth reporting area, with eight ready-made views for scheduled maintenance: Open/Closed vs SLA (work orders by service-level band — due soon, overdue, within SLA and exceeded), Open/Closed vs Exceed SLA (overdue work orders by how late they are), Open/Closed vs Assignee (by the assignee's department) and Open/Closed vs Type (by asset type). The two Assignee and two Type views split each bar into within-SLA (green) and exceeded (red); the Closed vs SLA view focuses on completed work, so it drops the "due soon" bands. Each report shows its chart, a summary and a full work-order table that adds the maintenance Form Number and Form Description to the location, asset, class, category, assignee, department, target/actual dates and notice/aging band — and exports to CSV, Excel and PDF.
✨ Visitor Vehicle Classifications — Added commonly used vehicle makes and models for visitor registration, including Isuzu DMAX, Motorcycle Smash, Toyota Vios, and the full Ford model list, so the same options appear on every site after updating.
✨ Refreshed Amenities Dashboard — The Amenities dashboard has a cleaner, more modern look. The headline booking counts now appear as colour-coded cards with icons, the quick-action shortcuts are larger tap-friendly tiles, and the charts and recent-activity lists sit in tidy panels with clear section headers. All the same information is shown — only the presentation has been improved.
✨ Refreshed Services Dashboard — The Services dashboard has a cleaner, more modern look. The headline counts now appear as colour-coded cards with icons, the quick-action shortcuts are larger tap-friendly tiles, the status labels in the recent-requests list now show in colour, and the requests-over-time chart now spans a full year instead of six months. All the same information is shown — only the presentation has been improved.
✨ Visitor Registration — Vehicle Search — Added a search bar to the vehicle make and model dropdowns on visitor registration screens, so you can type to find a brand or model instead of scrolling through the full list.
✨ Refreshed Announcements List — The announcements list has a cleaner, more modern look. The totals along the top are now colour-coded summary cards, the page header and action buttons are tidier, the search controls sit in a clearly labelled panel, and each row's status shows as a colour-coded badge. All the same information and actions are available — only the presentation has been improved.
✨ 360 photo markers and scenes — Asset markers on a location's 360 photo now show green when the asset is running and red when it is out for repair. Each 360 scene thumbnail has explicit Edit and Delete actions so scenes are no longer removed by clicking the image.
✨ Guest Parking — Vehicle Search — Added a search bar to the vehicle make and model dropdowns when registering or editing a guest visit, so you can type to find a brand or model instead of scrolling through the full list.
✨ Refreshed Building Management screens — The Units list and the Visitors and Parcel dashboards have a cleaner, more modern look, with colour-coded summary cards, clearer navigation tiles, and tidier panels and charts. All the same information and actions are available; only the presentation has been improved.
Refreshed Visitors Dashboard — The Visitors Management dashboard has a cleaner, more modern look. The visitor totals now appear as colour-coded summary cards with icons, the quick actions (register, scan, kiosk, list, reports) are larger tap-friendly tiles, and the trend and visitor-type charts and the recent-visitors list sit in tidy panels. All the same information and actions are available — only the presentation has been improved.
???? Turn off any sidebar group or item — with automatic parent/child behavior — Disabling now works consistently across the whole Property Management layout: the RP, PMP, CMMS, Others, and More groups, and every module and sub-item beneath them, can each be switched off from the menu builder. Turning off a group automatically hides everything inside it, so a child can never stay visible while its parent is off. Anything switched off also disappears from the sidebar search and can't be opened from search results. Disabled entries still show (greyed) in the builder so you can switch them back on.
???? 360 photo asset list — The asset dropdown when marking a location on a 360 photo now lists every asset assigned to that location, matching the assets shown on the location page.
✨ Refreshed look — The Tasks list now matches the rest of the platform: a titled header, the task-status counts shown as summary cards, the SLA Countdown and Overdue panels side by side as cards, a cleaner Filter panel with updated icons, and the list wrapped in its own card. The status summary can be collapsed. All filters, columns, and tools work exactly as before.
Refreshed Units Screen — The Building Management units list has a cleaner, more modern look. Each unit now appears as a card with a colour banner and quick view, edit, and delete actions, the search box and grid/list toggle are easier to use, and a count shows how many units are listed. The classic table view is still one click away. All the same information is shown — only the presentation has been improved.
✨ Customer Accounts — Refreshed the Customer Accounts screen with a cleaner, more modern look. The account totals now appear as colour-coded summary cards with icons, and the page header and its action buttons are tidier and easier to scan. All the same information, filters, and actions remain available — only the presentation has been improved.
✨ Visitor Vehicle Classifications — Added missing vehicle makes and models to visitor registration, including Isuzu DMAX, Motorcycle Smash, Toyota Vios, and the full Ford lineup, so staff can select them consistently across all sites.
???? Fixed — Recording a permit history entry no longer fails when the person who triggered it is a system/automatic action or a staff account that no longer exists. Previously this could cause an error page; the entry now safely falls back to a system actor or is skipped instead of breaking the page.
Refreshed Parcel Dashboard — The Parcel Management dashboard has a cleaner, more modern look. The parcel totals now appear as colour-coded summary cards (and still filter the list below when clicked), the quick actions are larger tap-friendly tiles, and the charts, recent-parcels list, and expired-parcels panel sit in tidy cards. All the same information and actions are available — only the presentation has been improved.
✨ Refreshed Regulatory Compliance Screens — The overview, dashboard, and reports screens have a cleaner, more modern look. The key totals now appear as colour-coded summary cards with icons, the navigation shortcuts are clearer tap-friendly tiles, and the dashboard charts now display correctly on a clean background. All the same information and actions are available — only the presentation has been improved.