fix
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
Fixed — Resolved an issue that prevented the Escalation Control screens from opening; the screens now load correctly.
???? Fixed — Resolved an issue that prevented the Escalation Control screens from opening; the screens now load correctly.
fix
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
Changed — Corrected who is alerted when an asset or a regulatory document reaches 60 days: the President is now notified and the subject-matter expert is not, matching the agreed escalation policy for those two milestones. Other milestones are unchanged.
???? Changed — Corrected who is alerted when an asset or a regulatory document reaches 60 days: the President is now notified and the subject-matter expert is not, matching the agreed escalation policy for those two milestones. Other milestones are unchanged.
feature
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control now reads your open work orders, defective equipment, and (when available) regulatory documents across your properties, so the right people are notified as items approach or pass their dates. A one-time historical scan makes items already past their dates visible from day one without sending out backdated alerts. If one of these areas ever changes shape behind the scenes, Escalation Control quietly skips just that part and keeps everything else running. Regulatory docume
???? New — Escalation Control now reads your open work orders, defective equipment, and (when available) regulatory documents across your properties, so the right people are notified as items approach or pass their dates. A one-time historical scan makes items already past their dates visible from day one without sending out backdated alerts. If one of these areas ever changes shape behind the scenes, Escalation Control quietly skips just that part and keeps everything else running. Regulatory document alerts stay paused until that area is confirmed available.
feature
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control now works on its own schedule: it checks for aging items throughout the day and raises alerts automatically, and it sends one consolidated daily summary to managers and leaders at a time you choose. Alerts that can't be delivered right away are retried automatically, time-limited exceptions close themselves once they lapse, and the document-expiry alerts switch on by themselves the moment Regulatory Compliance is ready. If an email can't be sent through the usual service
???? New — Escalation Control now works on its own schedule: it checks for aging items throughout the day and raises alerts automatically, and it sends one consolidated daily summary to managers and leaders at a time you choose. Alerts that can't be delivered right away are retried automatically, time-limited exceptions close themselves once they lapse, and the document-expiry alerts switch on by themselves the moment Regulatory Compliance is ready. If an email can't be sent through the usual service, it is delivered another way so nothing is missed.
feature
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — Automatic alerts across the escalation matrix: in-app alerts and emails now fire the moment an item crosses one of the escalation thresholds, routing to the right Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert for that item — with built-in suppression so a person holding two roles on the same item receives one notice rather than two. A consolidated daily summary continues to go to Area Managers and above. Docu
???? New — Automatic alerts across the escalation matrix: in-app alerts and emails now fire the moment an item crosses one of the escalation thresholds, routing to the right Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert for that item — with built-in suppression so a person holding two roles on the same item receives one notice rather than two. A consolidated daily summary continues to go to Area Managers and above. Document-expiry alerts stay on hold until Regulatory Compliance is ready, and text-message alerts arrive in a near-term update.
feature
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control screens are live: you can now see every active escalation in one place, review and edit which roles get notified for each kind of overdue item, set up your property leadership hierarchy, preview exactly what each alert or daily summary will look like before any go out, choose your daily summary preferences, and review the history of any catch-up scans of aging items. A quick "View Escalations" link also appears on the related areas so you can jump straight to what matter
???? New — Escalation Control screens are live: you can now see every active escalation in one place, review and edit which roles get notified for each kind of overdue item, set up your property leadership hierarchy, preview exactly what each alert or daily summary will look like before any go out, choose your daily summary preferences, and review the history of any catch-up scans of aging items. A quick "View Escalations" link also appears on the related areas so you can jump straight to what matters.
fix
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — The behind-the-scenes services for Escalation Control are now in place: the central Escalations Dashboard, the screens that let an administrator review and edit the escalation rules and the hierarchy mapping, the preview tools that show what an escalation alert or daily summary will look like before any change is committed, a one-time catch-up utility for items already past due when the feature goes live, and the buttons recipients use to acknowledge an alert or mark it as resolved. The ma
???? New — The behind-the-scenes services for Escalation Control are now in place: the central Escalations Dashboard, the screens that let an administrator review and edit the escalation rules and the hierarchy mapping, the preview tools that show what an escalation alert or daily summary will look like before any change is committed, a one-time catch-up utility for items already past due when the feature goes live, and the buttons recipients use to acknowledge an alert or mark it as resolved. The matching look-and-feel of these screens follows in the next update.
improvement
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
Improved — The engine behind your aging-item alerts has been built: alerts now know when to fire, who to notify, how to avoid sending one person the same notice twice when they cover more than one role, and which items belong in your daily digest based on the properties you are responsible for. The screens that put these in front of you arrive in the next updates.
✨ Improved — The engine behind your aging-item alerts has been built: alerts now know when to fire, who to notify, how to avoid sending one person the same notice twice when they cover more than one role, and which items belong in your daily digest based on the properties you are responsible for. The screens that put these in front of you arrive in the next updates.
feature
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control: staff roles for the property-management hierarchy (Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert) are now available for administrators to assign, and every screen reads in both English and Portuguese (Brazil) without missing labels.
???? New — Escalation Control: staff roles for the property-management hierarchy (Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert) are now available for administrators to assign, and every screen reads in both English and Portuguese (Brazil) without missing labels.
feature
APMC Sandbox
sandbox
escalation_control
v1.4.2
Jun 8, 2026
New — Set up the foundation for the new Escalation Control feature so the upcoming aging-item alerts, escalation routing, and daily summary digest can be enabled in the next updates. No customer-visible changes in this update.
???? New — Set up the foundation for the new Escalation Control feature so the upcoming aging-item alerts, escalation routing, and daily summary digest can be enabled in the next updates. No customer-visible changes in this update.
improvement
APMC Sandbox
sandbox
api_v2
v1.0.7
Jun 8, 2026
Service Request Time Slots
???? Service Request Time Slots — Mobile and connected apps can now request the available start times for a selected day when booking a service, using the same booking rules as the resident portal (minimum visit duration, advance notice, daily limits, and per-time-slot capacity). The list of available days for services was also aligned with those same rules.
improvement
APMC Sandbox
sandbox
tasks
v1.0.4
Jun 8, 2026
Scope of Work answers preserved
???? Scope of Work answers preserved — Editing a Scope of Work template no longer hides previously saved answers on existing tasks and work orders.
fix
APMC Sandbox
sandbox
escalation_control
v1.0.3
Jun 8, 2026
Fixed — Clicking an escalation on the dashboard now opens the originating work order, asset or document in its own area, and an in-app alert now takes you straight to that item instead of back to the dashboard. The daily summary screen also now shows the dashboard link the summary email carries. Also corrected an internal file path so the feature loads reliably on all server setups.
???? Fixed — Clicking an escalation on the dashboard now opens the originating work order, asset or document in its own area, and an in-app alert now takes you straight to that item instead of back to the dashboard. The daily summary screen also now shows the dashboard link the summary email carries. Also corrected an internal file path so the feature loads reliably on all server setups.
feature
APMC Sandbox
sandbox
escalation_control
v1.0.2
Jun 8, 2026
New — Added a Scheduled Run Log and an Activity Log so administrators can see when the system last checked for aging items, how much each run handled, and a timeline of escalation actions — each exportable to a spreadsheet. Escalation data is also now available as a ready-to-use source in Reporting Studio for building your own reports.
???? New — Added a Scheduled Run Log and an Activity Log so administrators can see when the system last checked for aging items, how much each run handled, and a timeline of escalation actions — each exportable to a spreadsheet. Escalation data is also now available as a ready-to-use source in Reporting Studio for building your own reports.
fix
APMC Sandbox
sandbox
escalation_control
v1.0.1
Jun 8, 2026
Fixed — The alert preview now displays correctly instead of showing an error; it shows the alert subject filled in with the selected item type and timing.
???? Fixed — The alert preview now displays correctly instead of showing an error; it shows the alert subject filled in with the selected item type and timing.
improvement
APMC Sandbox
sandbox
escalation_control
v1.0.0
Jun 8, 2026
Improved — The escalation rule editor now lets you turn each level on or off and save your change, the daily summary screen remembers the send time you set, and the alert preview now shows a clear message instead of an error if a preview can't be built. The feature can also be kept up to date from the modules screen without errors.
✨ Improved — The escalation rule editor now lets you turn each level on or off and save your change, the daily summary screen remembers the send time you set, and the alert preview now shows a clear message instead of an error if a preview can't be built. The feature can also be kept up to date from the modules screen without errors.
fix
APMC Staging
staging
permits_management
v4.0.45
Jun 8, 2026
Fixed
???? Fixed — Staff with approver assignments can open the approvals queue again without an error; pending items for their role and mall now load correctly.
improvement
APMC Staging
staging
regulatory_compliance
v2.17.1 — August 2026
## Overview
The
Jun 8, 2026
Document Type Permissions
???? Document Type Permissions — Updating a document type's active/inactive status (the on-page Activate/Deactivate switches and bulk enable/disable) is now its own role permission, so it can be granted separately — supporting segregation of duties. Permission to import document types is now controlled in the Import Center, where each import has its own permission, instead of under Building Management. Viewing the list is unaffected.
improvement
APMC Staging
staging
regulatory_compliance
v2.17.1 — August 2026
## Overview
The
Jun 8, 2026
Approval Queue Ordering
✨ Approval Queue Ordering — The Regulatory Compliance approval queue now sorts by "Pending Since" (oldest first) by default and behaves like the other lists in the system, so the requests waiting longest sit at the top and the queue can be searched, sorted, and paged reliably.
feature
APMC Staging
staging
amenities
v1.6.1
Jun 8, 2026
Amenity Description Email Merge Field
✨ Amenity Description Email Merge Field — Added the amenity description as an available email merge field, allowing property managers to include the amenity profile's details in automated email notifications.
feature
APMC Staging
staging
services
v1.6.1
Jun 8, 2026
Service Description Email Merge Field
✨ Service Description Email Merge Field — Added the service description as an available email merge field, allowing property managers to include the service profile's details in automated email notifications.
improvement
APMC Staging
staging
ticket_task_reports
v1.4.3
Jun 8, 2026
Ticket Field Access — more fields
✨ Ticket Field Access — more fields — The per-role field access editor now also covers Job Category, Job Sub-Category, Service Level Agreement, Level of Completion, Service Category, Type, and Sub-Type. Administrators can choose, for each of these fields, whether a role has No Access, Read-Only, or Read/Write access, just like every other ticket field.
fix
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
Fixed — The Escalation Control screens opened but did not display their information or respond to clicks; the dashboard, the escalation matrix and the other screens now load their data and work as expected.
???? Fixed — The Escalation Control screens opened but did not display their information or respond to clicks; the dashboard, the escalation matrix and the other screens now load their data and work as expected.
fix
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
Fixed — Resolved an issue that prevented the Escalation Control screens from opening; the screens now load correctly.
???? Fixed — Resolved an issue that prevented the Escalation Control screens from opening; the screens now load correctly.
fix
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
Changed — Corrected who is alerted when an asset or a regulatory document reaches 60 days: the President is now notified and the subject-matter expert is not, matching the agreed escalation policy for those two milestones. Other milestones are unchanged.
???? Changed — Corrected who is alerted when an asset or a regulatory document reaches 60 days: the President is now notified and the subject-matter expert is not, matching the agreed escalation policy for those two milestones. Other milestones are unchanged.
feature
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control now reads your open work orders, defective equipment, and (when available) regulatory documents across your properties, so the right people are notified as items approach or pass their dates. A one-time historical scan makes items already past their dates visible from day one without sending out backdated alerts. If one of these areas ever changes shape behind the scenes, Escalation Control quietly skips just that part and keeps everything else running. Regulatory docume
???? New — Escalation Control now reads your open work orders, defective equipment, and (when available) regulatory documents across your properties, so the right people are notified as items approach or pass their dates. A one-time historical scan makes items already past their dates visible from day one without sending out backdated alerts. If one of these areas ever changes shape behind the scenes, Escalation Control quietly skips just that part and keeps everything else running. Regulatory document alerts stay paused until that area is confirmed available.
feature
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control now works on its own schedule: it checks for aging items throughout the day and raises alerts automatically, and it sends one consolidated daily summary to managers and leaders at a time you choose. Alerts that can't be delivered right away are retried automatically, time-limited exceptions close themselves once they lapse, and the document-expiry alerts switch on by themselves the moment Regulatory Compliance is ready. If an email can't be sent through the usual service
???? New — Escalation Control now works on its own schedule: it checks for aging items throughout the day and raises alerts automatically, and it sends one consolidated daily summary to managers and leaders at a time you choose. Alerts that can't be delivered right away are retried automatically, time-limited exceptions close themselves once they lapse, and the document-expiry alerts switch on by themselves the moment Regulatory Compliance is ready. If an email can't be sent through the usual service, it is delivered another way so nothing is missed.
feature
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — Automatic alerts across the escalation matrix: in-app alerts and emails now fire the moment an item crosses one of the escalation thresholds, routing to the right Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert for that item — with built-in suppression so a person holding two roles on the same item receives one notice rather than two. A consolidated daily summary continues to go to Area Managers and above. Docu
???? New — Automatic alerts across the escalation matrix: in-app alerts and emails now fire the moment an item crosses one of the escalation thresholds, routing to the right Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert for that item — with built-in suppression so a person holding two roles on the same item receives one notice rather than two. A consolidated daily summary continues to go to Area Managers and above. Document-expiry alerts stay on hold until Regulatory Compliance is ready, and text-message alerts arrive in a near-term update.
feature
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control screens are live: you can now see every active escalation in one place, review and edit which roles get notified for each kind of overdue item, set up your property leadership hierarchy, preview exactly what each alert or daily summary will look like before any go out, choose your daily summary preferences, and review the history of any catch-up scans of aging items. A quick "View Escalations" link also appears on the related areas so you can jump straight to what matter
???? New — Escalation Control screens are live: you can now see every active escalation in one place, review and edit which roles get notified for each kind of overdue item, set up your property leadership hierarchy, preview exactly what each alert or daily summary will look like before any go out, choose your daily summary preferences, and review the history of any catch-up scans of aging items. A quick "View Escalations" link also appears on the related areas so you can jump straight to what matters.
fix
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — The behind-the-scenes services for Escalation Control are now in place: the central Escalations Dashboard, the screens that let an administrator review and edit the escalation rules and the hierarchy mapping, the preview tools that show what an escalation alert or daily summary will look like before any change is committed, a one-time catch-up utility for items already past due when the feature goes live, and the buttons recipients use to acknowledge an alert or mark it as resolved. The ma
???? New — The behind-the-scenes services for Escalation Control are now in place: the central Escalations Dashboard, the screens that let an administrator review and edit the escalation rules and the hierarchy mapping, the preview tools that show what an escalation alert or daily summary will look like before any change is committed, a one-time catch-up utility for items already past due when the feature goes live, and the buttons recipients use to acknowledge an alert or mark it as resolved. The matching look-and-feel of these screens follows in the next update.
improvement
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
Improved — The engine behind your aging-item alerts has been built: alerts now know when to fire, who to notify, how to avoid sending one person the same notice twice when they cover more than one role, and which items belong in your daily digest based on the properties you are responsible for. The screens that put these in front of you arrive in the next updates.
✨ Improved — The engine behind your aging-item alerts has been built: alerts now know when to fire, who to notify, how to avoid sending one person the same notice twice when they cover more than one role, and which items belong in your daily digest based on the properties you are responsible for. The screens that put these in front of you arrive in the next updates.
feature
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — Escalation Control: staff roles for the property-management hierarchy (Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert) are now available for administrators to assign, and every screen reads in both English and Portuguese (Brazil) without missing labels.
???? New — Escalation Control: staff roles for the property-management hierarchy (Property Manager / Owner, Area Manager / Operations Manager, Associate Director, Director, President, and Subject Matter Expert) are now available for administrators to assign, and every screen reads in both English and Portuguese (Brazil) without missing labels.
feature
APMC Staging
staging
escalation_control
v1.4.2
Jun 8, 2026
New — Set up the foundation for the new Escalation Control feature so the upcoming aging-item alerts, escalation routing, and daily summary digest can be enabled in the next updates. No customer-visible changes in this update.
???? New — Set up the foundation for the new Escalation Control feature so the upcoming aging-item alerts, escalation routing, and daily summary digest can be enabled in the next updates. No customer-visible changes in this update.
improvement
APMC Staging
staging
api_v2
v1.0.7
Jun 8, 2026
Service Request Time Slots
???? Service Request Time Slots — Mobile and connected apps can now request the available start times for a selected day when booking a service, using the same booking rules as the resident portal (minimum visit duration, advance notice, daily limits, and per-time-slot capacity). The list of available days for services was also aligned with those same rules.
improvement
APMC Staging
staging
tasks
v1.0.4
Jun 8, 2026
Scope of Work answers preserved
???? Scope of Work answers preserved — Editing a Scope of Work template no longer hides previously saved answers on existing tasks and work orders.
fix
APMC Staging
staging
escalation_control
v1.0.3
Jun 8, 2026
Fixed — Clicking an escalation on the dashboard now opens the originating work order, asset or document in its own area, and an in-app alert now takes you straight to that item instead of back to the dashboard. The daily summary screen also now shows the dashboard link the summary email carries. Also corrected an internal file path so the feature loads reliably on all server setups.
???? Fixed — Clicking an escalation on the dashboard now opens the originating work order, asset or document in its own area, and an in-app alert now takes you straight to that item instead of back to the dashboard. The daily summary screen also now shows the dashboard link the summary email carries. Also corrected an internal file path so the feature loads reliably on all server setups.
feature
APMC Staging
staging
escalation_control
v1.0.2
Jun 8, 2026
New — Added a Scheduled Run Log and an Activity Log so administrators can see when the system last checked for aging items, how much each run handled, and a timeline of escalation actions — each exportable to a spreadsheet. Escalation data is also now available as a ready-to-use source in Reporting Studio for building your own reports.
???? New — Added a Scheduled Run Log and an Activity Log so administrators can see when the system last checked for aging items, how much each run handled, and a timeline of escalation actions — each exportable to a spreadsheet. Escalation data is also now available as a ready-to-use source in Reporting Studio for building your own reports.
fix
APMC Staging
staging
escalation_control
v1.0.1
Jun 8, 2026
Fixed — The alert preview now displays correctly instead of showing an error; it shows the alert subject filled in with the selected item type and timing.
???? Fixed — The alert preview now displays correctly instead of showing an error; it shows the alert subject filled in with the selected item type and timing.
improvement
APMC Staging
staging
escalation_control
v1.0.0
Jun 8, 2026
Improved — The escalation rule editor now lets you turn each level on or off and save your change, the daily summary screen remembers the send time you set, and the alert preview now shows a clear message instead of an error if a preview can't be built. The feature can also be kept up to date from the modules screen without errors.
✨ Improved — The escalation rule editor now lets you turn each level on or off and save your change, the daily summary screen remembers the send time you set, and the alert preview now shows a clear message instead of an error if a preview can't be built. The feature can also be kept up to date from the modules screen without errors.
fix
OCS - Sandbox
sandbox
Ticket & Task Reports
v1.3.0
Jun 8, 2026
Fixed
???? Fixed — The monthly work orders received and completed chart on the New Dashboard no longer narrows to the Timeline From and Timeline To filter range; it continues to show every month that has data in the system while the other dashboard visuals still respect the selected dates.
fix
OCS - Sandbox
sandbox
Core Platform
v1.0.6
Jun 8, 2026
Fixed work order description
???? Fixed work order description — Work order PDFs now show the description as formatted text instead of raw code characters, and converting a ticket to a work order now copies the ticket message into the description instead of unrelated button text.
improvement
OCS - Sandbox
sandbox
Tickets
v1.0.6
Jun 8, 2026
Work order form answers preserved
???? Work order form answers preserved — Editing a Scope of Work template (such as the ticket work order form) no longer hides previously saved answers on existing work orders.
fix
OCS - Staging
staging
Ticket & Task Reports
v1.3.0
Jun 8, 2026
Fixed
???? Fixed — The monthly work orders received and completed chart on the New Dashboard no longer narrows to the Timeline From and Timeline To filter range; it continues to show every month that has data in the system while the other dashboard visuals still respect the selected dates.
fix
OCS - Staging
staging
Core Platform
v1.0.6
Jun 8, 2026
Fixed work order description
???? Fixed work order description — Work order PDFs now show the description as formatted text instead of raw code characters, and converting a ticket to a work order now copies the ticket message into the description instead of unrelated button text.
improvement
OCS - Staging
staging
Tickets
v1.0.6
Jun 8, 2026
Work order form answers preserved
???? Work order form answers preserved — Editing a Scope of Work template (such as the ticket work order form) no longer hides previously saved answers on existing work orders.
fix
OCS Production
production
Ticket & Task Reports
v1.3.0
Jun 8, 2026
Fixed
???? Fixed — The monthly work orders received and completed chart on the New Dashboard no longer narrows to the Timeline From and Timeline To filter range; it continues to show every month that has data in the system while the other dashboard visuals still respect the selected dates.
fix
OCS Production
production
Core Platform
v1.0.6
Jun 8, 2026
Fixed work order description
???? Fixed work order description — Work order PDFs now show the description as formatted text instead of raw code characters, and converting a ticket to a work order now copies the ticket message into the description instead of unrelated button text.
improvement
OCS Production
production
Tickets
v1.0.6
Jun 8, 2026
Work order form answers preserved
???? Work order form answers preserved — Editing a Scope of Work template (such as the ticket work order form) no longer hides previously saved answers on existing work orders.
improvement
APMC Production
production
Permits Management
v4.0.44
Jun 7, 2026
Improved
✨ Improved — The public permit verification page and the external guest pages now carry a branded header with the company logo and a footer, so they read as official pages rather than a plain standalone form.
fix
APMC Production
production
Permits Management
v4.0.43
Jun 7, 2026
Fixed
???? Fixed — The external guest permit submission page now opens with the same styled layout as other public permit pages, so the form is easy to read and complete on any device.
