Changelog

Follow all system updates and improvements

Showing 50 of 5000
May 2026

Self-IE Category

???? Self-IE Category — Added a new "Self-IE" ticket category for tickets created directly in the admin module.

Smart Ticket Type

Smart Ticket Type — The Type field on the ticket form now adapts based on how the ticket was opened. Tickets created directly show only Concerns, Feedback, Self-IE, and Others. Tickets converted from a Service Request are automatically categorized as Service Request. Tickets converted from a Work Order Task are limited to Corrective, Reactive, or Planned Maintenance.

Maintenance Type Preserved on Conversion

???? Maintenance Type Preserved on Conversion — Converting a task with type Reactive Maintenance or Planned Maintenance into a ticket now correctly carries that maintenance type. Previously, all converted tickets defaulted to Corrective Maintenance regardless of the original task type.

Service Request Link Preserved

Service Request Link Preserved — When a ticket is created from a task that originally came from a Service Request, the new ticket now retains the link to the original Service Request for traceability.

Self-IE Category

???? Self-IE Category — Added a new "Self-IE" ticket category for tickets created directly in the admin module.

Smart Ticket Type

Smart Ticket Type — The Type field on the ticket form now adapts based on how the ticket was opened. Tickets created directly show only Concerns, Feedback, Self-IE, and Others. Tickets converted from a Service Request are automatically categorized as Service Request. Tickets converted from a Work Order Task are limited to Corrective, Reactive, or Planned Maintenance.

Maintenance Type Preserved on Conversion

???? Maintenance Type Preserved on Conversion — Converting a task with type Reactive Maintenance or Planned Maintenance into a ticket now correctly carries that maintenance type. Previously, all converted tickets defaulted to Corrective Maintenance regardless of the original task type.

Service Request Link Preserved

Service Request Link Preserved — When a ticket is created from a task that originally came from a Service Request, the new ticket now retains the link to the original Service Request for traceability.

Self-IE Category

???? Self-IE Category — Added a new "Self-IE" ticket category for tickets created directly in the admin module.

Smart Ticket Type

Smart Ticket Type — The Type field on the ticket form now adapts based on how the ticket was opened. Tickets created directly show only Concerns, Feedback, Self-IE, and Others. Tickets converted from a Service Request are automatically categorized as Service Request. Tickets converted from a Work Order Task are limited to Corrective, Reactive, or Planned Maintenance.

Maintenance Type Preserved on Conversion

???? Maintenance Type Preserved on Conversion — Converting a task with type Reactive Maintenance or Planned Maintenance into a ticket now correctly carries that maintenance type. Previously, all converted tickets defaulted to Corrective Maintenance regardless of the original task type.

Service Request Link Preserved

Service Request Link Preserved — When a ticket is created from a task that originally came from a Service Request, the new ticket now retains the link to the original Service Request for traceability.

Manage Columns

???? Manage Columns — Fixed an issue on the parcel list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the amenity request list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the service request list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the visitor lists where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the parcel list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the amenity request list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the service request list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the visitor lists where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the parcel list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the amenity request list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the service request list where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.

Manage Columns

???? Manage Columns — Fixed an issue on the visitor lists where, after navigating to the next page, the data in the columns appeared misaligned with the chosen column order.
April 2026

Web Auto Attendance Location

???? Web Auto Attendance Location — Fixed an issue where some automatic web attendance records could appear without the correct personnel details, causing inconsistent location display in attendance logs. Automatic web entries now consistently show the expected location label in English.

Web Auto Attendance Location

???? Web Auto Attendance Location — Fixed an issue where some automatic web attendance records could appear without the correct personnel details, causing inconsistent location display in attendance logs. Automatic web entries now consistently show the expected location label in English.

Web Auto Attendance Location

???? Web Auto Attendance Location — Fixed an issue where some automatic web attendance records could appear without the correct personnel details, causing inconsistent location display in attendance logs. Automatic web entries now consistently show the expected location label in English.

Manage Columns — Visitors Lists

???? Manage Columns — Visitors Lists — Added a column manager on both the visitors list and the admin visitors list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Ticket Lead Time storage

Ticket Lead Time storage — Updates how the Lead Time field is stored so it can hold both a date and a time together, matching the way teams set target completion on tickets.

Manage Columns

???? Manage Columns — Added a column manager on the ticket list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Manage Columns

???? Manage Columns — Added a column manager on the task list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Tickets — Export All

???? Tickets — Export All — Fixed two display issues with the redesigned export: in Excel, columns now size correctly based on the actual ticket data (the first column no longer appears abnormally wide), and in the exported PDF the last column is no longer cut off — the pages now use a wider format with adjusted text sizing so every column is fully visible.

Lead Time target

???? Lead Time target — When you set a service level on a ticket, Lead Time can be filled automatically from your SLA's approved-stage duration (date and time). If that duration is zero, you pick the target date and time yourself. On existing tickets, changing the service level updates Lead Time the same way, using the ticket's original creation moment as the starting point.

Improved Search

Improved Search — Updated the menu search field with a clearer placeholder and added a notification when no matching results are found.

Pending Uploads Report

Pending Uploads Report — Documents still waiting for a file now show the same compliance status colours as the rest of Regulatory Compliance, so teams can see how each missing item is classified at a glance.

Security

Security — Added automatic email confirmation when a contact changes their password through the portal or profile settings.

Security

Security — Added automatic email confirmation when a team member changes their password through the portal or profile settings.

Manage Columns

???? Manage Columns — Added a column manager on the parcel list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Compliance Status Settings

???? Compliance Status Settings — Administrators can now configure which compliance color (green, orange, red, yellow, black, archived) applies to each document status directly from Settings, without requiring a developer.

Manual Compliance Override

???? Manual Compliance Override — For approved documents, Regulatory Compliance officers can now switch between Green (Compliant) and Yellow (3rd Party) directly on the document, when the option is enabled in Settings.

Inline Compliance Update

Inline Compliance Update — Changing a document status from the documents list now updates the compliance color instantly on the screen, without needing to refresh the page.

PDF Reports by Email

???? PDF Reports by Email — Scheduled regulatory reports now arrive as a formatted PDF attachment, with a clean summary in the email body for quick review.

PDF Notifications by Email

???? PDF Notifications by Email — Scheduled regulatory notifications about expiring or expired documents now include a PDF attachment listing every affected document, alongside a tidy summary in the email itself.

Manage Columns

???? Manage Columns — Added a column manager on the personnel list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Manage Columns

???? Manage Columns — Added a column manager on the amenity request list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Manage Columns

???? Manage Columns — Added a column manager on the service request list that lets each user choose which columns to display and drag them into their preferred order. The visibility choice is saved per user across devices, and the column order is remembered per browser.

Parcel Section – Untyped Parcels Visibility

???? Parcel Section – Untyped Parcels Visibility — Added a "Não Classificado" / "Unclassified" row to the Parcel section that surfaces parcels stored without a parcel-type value (typically caused by upstream registration without the type field). The row total now reconciles with the parcel list in the source system.

Parcel Section – Counting Accuracy

???? Parcel Section – Counting Accuracy — Reordered internal query construction in the parcel aggregation to eliminate duplicate counting of parcel types, which previously caused inflated totals when multiple parcels shared the same type.

Improved

Improved — When staff create an amenity booking, the available and busy color legend lines up with the time field, a short note explains that the end of one booking can still be the start of the next, and the time range label is clearer.

Fixed

???? Fixed — Fully booked time ranges no longer appear available when choosing a time slot.